Principal Application Support Engineer

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

Why you'll love this job:

 

The Application Support Engineering role specializes in maintaining and providing technical support for all applications implemented in Production.  The role works closely with development teams, infrastructure partners, Product Management, and Global Operations to advance and resolve technical support incidents and fulfill requests.

 

Your Primary Responsibilities:

 

• Analyze multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
• Review and update articles and run books with collaborators to confirm information is up to date
• Provide oversight and leadership for other support engineers, including technical mentorship and collaboration on complex issues.
• Collaborate with Client Facing teams to provide answers to application issues
• Review and Complete Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
• Recommend and design automation to reduce the cost of ongoing application monitoring
• Facilitate internal review and validation of support and Non-Functional Requirements during the development phase of an application
• Serve as point of contact for critical issues and advance to appropriate teams as necessary while providing updates to management
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

 

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

 

Talents Needed For Success:

• Minimum of 8 years of related experience
• Bachelor's degree preferred 

Additional Qualifications

• 8 years’ experience, especially supporting critical applications in a 24X7 setting.
• Experience with IBM mainframe technology; experience with Linux and Cloud based technology is nice to have.
• Serves as a trusted coach or mentor to colleagues across technical teams.
• Communicates clearly to technical and non-technical audiences to keep others informed.

 

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC caree