Senior Product Owner

Requisition 37337: B4 Senior Product Owner 

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

 

 

Sr Product Owner, Salesforce Sales/Service Cloud

We are looking for a Sr Product Owner to support and drive delivery of the Intermodal Pricing and Publishing functions.

Our Sr Product Owners are key members of an Agile Product Management team. The role is responsible for facilitating the collection of business needs from business owner and serves to translate those needs into solutions. The Sr Product Owner is also accountable for in-sprint delivery with close collaboration with the team Product Owners.

The Sr Product Owner refines and prioritizes the features in the backlog for the next quarter and communicates to the Product Owner business needs to enable the creation of user stories. The role commits user stories to the next 2+ sprints during Sprint Planning and facilitates sprint demos to the business owners at the end of each sprint.

The Sr Product Owner coordinate change impacts, process and change delivery with the business owners for Change Management Plans for releases. The position is empowered with the ultimate Go/No Go release decision.
 

Principle Duties:

• Collect business needs from the business owners
• Develop understanding and expertise of business area domain knowledge, objectives, and goals in order to facilitate solution requirements from business owners.
• Define features and associated outcomes and key results for the next quarter using a roadmap
• Refine features in the backlog for the next quarter
• Assign business value in order to prioritize features based on data for the next quarter
• Accountable for quality of user stories written by Product Owner with a review up to one week prior to Sprint Planning
• Commitment of user stories for the next 3 sprints in Sprint Planning
• Escalate impediments to Product Manager
• Facilitation of sprint demos to business owners at the end of each sprint
• Coordinate change impacts, process, and change delivery with the business owners for a Change Management Plan for that release and Salesforce patches
• Provide Go/No Go decision for that release
• Responsible for hiring process including candidate screening, interviewing and hiring recommendations
• Responsible for employee development including performance monitoring and evaluation, coaching, training and mentoring

 

Job Related Experience:  Ideal candidates will understand the fundamentals of Product Ownership.  Optionally, understanding our Intermodal business/operations or Intermodal Pricing are considered helpful. 

Minimum Level: 2 years

Preferred Level: 5 years

 

Education:

Preferred Level: Bachelor’s degree in business management, data analytics, or computer science related.

 

Technical Skills:

• 2+ years of relevant product management, product owner or business analyst experience in an agile software product development environment
• 2+ years experience delivering software with agile scrum methodologies and other commonly used tools
• Strong requirement facilitation skills and proven ability to write concisely and clearly for different audiences.
• Strong business analytical skills with the capability of identifying, analyzing, synthesizing product use data.
• Ability to effectively and efficiently connect with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.

Skills and Abilities:

• Communication
• Leadership
• Critical Thinking
• Prioritization
• Collaboration
• Analytical
• Candor
• Informed Risk-Taking
• Creativity

Job Description

Work Conditions

Compan