Business Development Director

Description

Job Title: Business Development Director

Job Type: FT

Location: #LI- Remote, to be considered for this role, you must reside in Texas

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Business Development Director is responsible for business development, including building new health insurance broker relationships and client bases for Flores & Associates, and continuing to help build and strengthen the firm’s reputation. This position is also responsible for strategic and continuous process improvement for the firm. It translates strategy into efficient and profitable outcomes, instills confidence in others, and delivers excellent customer relationship management. The Business Development Director interprets our system capabilities and our services for the client’s best use and, generally along with the broker, is the first point of contact for all new clients. The Business Development Director reports to the Senior Vice President of Sales. 

What You’ll Do

• Maintain necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Health Reimbursement Arrangements, HSA Administration, COBRA, and Direct Reimbursement models to address broker and client questions and inquiries.
• Build primary channels through brokers and consultants.
• Act as a consultant to brokers and clients in helping them with the education of benefit selection and administration. 
• Deliver creative benefit administration solutions by helping to define client needs and form strategic alliances to further expand the client base for the firm. 
• Provide a high level of customer service to brokers and clients by creating a positive relationship with all parties. 
• Responsible for fielding questions and requests from clients, brokers, and Account Managers and handling them in a timely manner.
• Recognize industry changes that affect our business and presents solutions to management. 
• Research technical and legal questions posed by clients and Account Managers using internal resources and outside legal resources retained by the firm.  
• Responsible for the ongoing marketing campaign of our services.
• Responsible for welcoming and engaging new team members through direct hire and acquisitions.
• Perform other duties as assigned.
• Adhere to the Flores sales process and maintain quality work that exemplifies and promotes Flores’ core values.

Requirements

Who You Are

• Minimum one to five years of work experience. Previous experience in business development/sales preferred. Benefits management, account management, or related experience will be considered.
• Documented history of sustained sales success in the industry is required.
• Having existing health insurance broker, third party administrator or health insurance carrier relationships is required.
• A graduate with a bachelor’s degree preferred.
• A strong communicator with relationship and networking building skills.
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Able to confidently use independent judgment and expertise to manage client relationships.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
• An internally motivated individual looking to grow personally and professionally.
• A qualified candidate who possesses above average analytical and problem-solving skills. 
• Able to perform this job successfully and grow into managing significant broker relationships.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other