Food Service Assistant Manager

 NOW HIRING-Dunkin Donuts Assistant Manager

• Open Availability Preferred
• All Shifts - Works Opposite Manager
• Previous Leadership Experience a Plus
• Full Time

Assistant Store Manager starting at - $18 per hour

Food Service Assistant Manager

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

At the core of our mission, we are a responsible, people-focused organization, committed to the well-being of our employees, customers, and the environment.

Position Description:

The Food Service Assistant Manager will assist in overseeing food preparation, team management, inventory control, and customer service to ensure the smooth and efficient operation of the food service area. This role is ideal for someone with a passion for food service management, excellent leadership skills, and a commitment to providing positive customer experience.

Responsibilities:

Operational Support:

• Support the Food Service Manager in managing the day-to-day operations of the food service area, ensuring that food preparation, cooking, and service are executed efficiently and in compliance with safety standards.
• Assist in supervising food service employees during shifts. Ensure staff adheres to company policies and procedures.
• Help manage employee schedules to ensure appropriate staffing levels during peak and off-peak hours, balancing operational needs and labor costs.
• Monitor kitchen workflows to ensure timely preparation of orders and maintain a smooth, organized environment throughout shifts.

Food Quality & Safety:

• Oversee the preparation and presentation of food, ensuring all items meet the store's quality standards for taste, appearance, and consistency.
• Ensure that all food handling, storage, and preparation processes comply with health and safety regulations. Monitor kitchen cleanliness and sanitation procedures, ensuring a safe environment for both staff and customers.
• Assist in preparing for health inspections and ensure that the kitchen, food service areas, and equipment meet local and state health codes.

Customer Service Management:

• Act as a point of contact for customers with food-related inquiries or complaints. Ensure customer satisfaction by resolving issues in a timely and professional manner.
• Ensure that food orders are accurate, prepared, and served promptly, especially during high-volume periods. Manage order flow to maintain high customer satisfaction levels.
• Train staff to provide exceptional customer service, encouraging a positive atmosphere within the food service area.

Inventory & Stock Management:

• Assist in managing inventory levels, ensuring that food supplies, ingredients, and packaging materials are well stocked. Conduct regular checks to ensure proper stock rotation (FIFO) and minimal waste.
• Help with ordering food supplies and receiving deliveries, ensuring that all products are stored correctly to maintain freshness and comply with food safety standards.
• Monitor and reduce food waste by ensuring accurate portion control, proper ingredient storage, and efficient kitchen operations.

Training & Development:

• Assist in training new hires in food preparation techniques, safety protocols, and customer service standards. Provide ongoing coaching and support to team members.
• Monitor employee performance, provide feedback, and address any issues related to food quality, service, or behavior. Assist in conducting performance evaluations and addressing disciplinary concerns.

Administrative Support:

• Help maintain accurate records related to food safety, inventory usage, and employee performance. Assist in generating daily, weekly, and monthly reports on food sales, labor costs, and inventory levels.
• Assist in overseeing cash handling procedures, ensuring proper cash register operation and transaction accuracy.

Compliance & Safety:

• Assist in training staff in proper safety procedures for kitchen e