Security Analyst, BISO

Overview

Business Information Security Officers (BISOs) serve in a client-centric role supporting Foundever™ and exist to promote client satisfaction as part of the Global Security organization under the Business Information Security Office (BISO).

Working with global enterprise clients, BISOs collaborate with the IT solutions team, business development and deal desk to ensure comprehensive security design in a pre-sales environment.

The BISO is a critical resource to the legal team serving as the security subject matter expert on contractual language.

The BISO partners with Cyber Security Engineering, Cyber Security Operations, and Project Management Office (including Enterprise Change Management (ECM)) to oversee security matters during client implementations and changes.

The BISO serves as an internal resource to the Operations team to support client security audits, client change requests, and other security related topics pertaining to Sitel’s clients.

The regional role will oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements.

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

 

• Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021 
• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

 

Read more about our culture: Foundever™ Stories. 

Responsibilities

Work under the direction of the Regional BISO or the BISO Manager to oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements

• Support the internal Security team to conduct Tier 2 support to our internal security, operations and other staff in the identification, investigation and mitigation of frauduelent and other prohibited activities, geolocation violations, DLP alerts; provide support to operations and account teams to remediate missed SLAs for security awareness, termination of accounts
• Gather and provide the technical security evidence to regional directors and manager for presentation during internal and client audits; partner with fraud team to investigate incidents of fraud and respond to EthicsPoint incidents, communicating with the client on resolution of incidents; work with operations team to ensure physical security controls are in place and Site Security Questionnaires are completed; monitor and close CAPA items related to audit findings and SSQs.
• Participate in Enterprise Change Management Reviews for client requested changes, ensuring security risks introduced to the environment from requested changes are minimized or reduced.
• Communicate effectively to provide internal and client-facing quality deliverables with regards to best practices or new frontiers in security.

Qualifications

• Four-year degree or equivalent combination of