Assistant Property Manager- The District at Hampden South

JOB SUMMARY

Salary Range: $24.00-$30.00 per hour, plus potential for commission and bonus.
Application Deadline: April 21, 2025

The following functions are typically that of an Assistant Property Manager, however should the Assistant Property Manager need assistance with any of the below functions, the Property Manager or Sales Associate(s) should provide support. In the event that the property does not require employing Administrative support staff (due to the size of the property or proven property activity) the Assistant Property Manager will be solely responsible for these functions.

ESSENTIAL JOB FUNCTIONS

• Provide support as needed to the Property Manager.
• Assumes responsibility of supervising staff and assists the Regional Property Manager with managing the Property in the absence of the Property Manager.
• Meets and greet all prospects, visitors and residents of the Property and provide customer support and information about the Property, both in-person and via telephone.
• Represents Holland Residential and the Property in a professional and friendly manner at all times.
• Work closely with the Property Manager and Maintenance Manager for continued learning.
• Study and understand lease documents and policies of the Property.
• Clearly and confidently explain lease agreements, policies and addenda to new and current residents.
• Remain current on accurate knowledge of Property information including pricing, availability, unit floor plans and amenities.
• Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Residential.
• Ensures staff is motivated and functions as an effective team to provide a superior level of customer service.
• Assists in developing various leasing programs and ensures program’s success through participation and review.
• Co-conducts community, staff and safety meetings on a regular basis and attends management meetings as directed.
• Adheres to Holland’s safety programs, policies and procedures.
• Maintains the hazard communication program as well as teaches and promotes safe work practices among on-site staff.
• Regularly inspects and assesses the Property grounds, common areas, models, vacant units, and office area. Offers recommendations regarding compliance and needed improvements.
• Interviews prospective residents to determine if the Property meets the needs of the guest, and qualifies the guest for tenancy.
• Maintains contact with the prospective resident via phone, e-mail, thank you note etc. until a lease has been executed within the Property or elsewhere.
• Maintains proper inventory of supplies sufficient for providing service and maintaining operations in the administrative office. Purchase supplies as needed, using a standard purchase order system if required.
• Maintains accurate documentation of all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals, on a daily basis. Enter all activity into property management software on a daily basis.
• Collects security deposits, rents and all other funds associated with leasing. Documents each transaction properly in the property management software system.
• Performs daily deposit of funds collected into the Property’s bank account.
• Reports and records all delinquent rents and posts late notices to residents as required. Remains up-to-date on all state laws regarding non-payment and delinquent accounts.
• Handles all resident issues in a timely manner, providing proper documentation and informing Property Manager and Regional Manager as needed.
• Daily input of all administrative, financial and maintenance activity on the property.
• Maintains resident files according to Holland Residential Standard Operating Procedures.
• Assists Property Manager in the completion of various daily, weekly, and monthly reports in a timely and accurate manner. Weekly reports must be completed, accurate and sent to Regional Manager and corporate office each Sunday by the end of the day.
• Processes accounts payable in a consistent and timely manner with approval of Property Manager.
• Follows guidelines of Property operating budget.
• Assist in the overall marketing and promotional efforts, including all on-line and in-print ads, signage, mailings and other distributions as required.
• Maintains Holland Residential closing ratio requirement of 33% or higher. Continually seeks education and fresh sales techniques.
• May monitor closing ratios of Sales Associates to ensure requirements are met and recommend additional training of Sales Associates as necessary.
• Assist sales staff with resident