Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Architect within PNC’s Technology organization, the preferred candidate will reside and work in one of our Technology hub locations: Pittsburgh, PA; Strongsville, PA or Dallas, TX or Birmingham, AL or Phoenix, AZ, Responsibilities require time in the office with the opportunity for remote work at the manager’s discretion.

• ServiceNow Architects are hands on designing business architecture, delivering technical roadmaps, application blueprints, data models and system overlays for business processes, decomposing business requirements against technical standards, current technical gaps and possible application modules needed, conducting risk assessments, governance processes and issue resolution in business architecture.
• We expect our architects to have deep knowledge in ServiceNow applications, out-of-the-box configurations, business rules, and data tables, impacts of plugin and store app installations, and technical leadership for integration, testing, and operations of their assigned platform workstream (e.g. ITOM, SACM, CSDM, Employee Experience, etc.).

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Designs business architecture through conducting needs analysis, routine problems resolution and outcomes estimation, in accordance with standards and processes.
• Delivers technical roadmaps on business processes, application blueprints, data models and system over layers to support business objectives, standards and processes.
• Analyzes business requirements, current technical gaps and possible applications needed to support business strategies and expectations.
• Plays a key role in conducting risk assessments, quality assurance processes and routine issue resolution in business architecture.
• Estimates on the effectiveness of business architecture outcomes; communicates about client feedback to technology teams in order to improve deliverables and meet business requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures