Digital Product Owner iCare

Job title: Digital Product Owner iCare Portal

• Location: Cambridge, MA

About the job

As Digital Product Owner iCare within our Digital team, you will play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world. Ready to push the limits of what's possible? Join Sanofi Digital!

The iCare Program is a strategic initiative within the Digital Patient Experience Team, aimed at transforming Patient Support Services (PSS) through the development of a common digital ecosystem across Sanofi brands. The Digital Product Owner, iCare, is responsible for the successful design, build, and implementation of Sanofi's digital features within the iCare suite of products (iCare Connect, iCare Portal, iCare Events and iCare Marketing) for PSS, collaborating with therapeutic area business leads and other Digital Product Owners to deliver solutions using Agile methodology.

Strong collaboration and a deep understanding of stakeholder needs will be critical to ensure iCare supports the requirements of relevant cross-functional business partners in an efficient manner.

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Collaborates with business stakeholders and iCare users to understand and document user flows and processes to ensure that the voice of the customer is incorporated into the product design

• Works cross functionally across the digital organization including digital product owners as well as customer experience team

• Document and prioritize product specifications including goals, use cases, user stories, and business requirements

• Continuously develops and communicates the value to the development teams and defines the features of the system

• Contributes to the definition and maintains the Non-Functional Requirements (NFRs) to help ensure that the solution meets relevant standards and other system quality requirements

• Manages the flow of work through the program Kanban and into the program backlog

• Collaborate with other product owners for release management through the hypercare phase

• Collaborate with cross functional partners like legal, compliance, quality when needed

• Responsible to ensure GXP, Validated features comply with defined standards, documentation and release with related approvals for Compliance, Legal and Regulatory purposes

Qualifications

• Product Management, Business Analysis

• Business acumen & Business Partnering

• Application Design & Integration

• Compliance of Computerized systems (REMS, GDPR, PHI, PII, GXP)

• Proven ability to lead and influence teams without direct authority

• Excellent communication, writing, and organizational skills. 

• Experience managing external vendors.

• Working knowledge of the regulatory environment. (ie REMS, GXP, validated environments)

About You

• Bachelor's degree

• 3+ years of experience in Digital product Owner or Product Management

• Experience in the Pharmaceutical sector or Healthcare sector or related

• Product Management, Business Analysis

• Business acumen & Business Partnering

• Advanced Communication skills

• Application Design

• Experience managing external vendors.

• Working knowledge of the patient regulatory environment

• Proven ability to lead and influence teams without direct authority

• Proficiency with Jira and Microsoft tools – Excel, Powerpoint • Confluence is a plus

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards