Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500+ schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life.  In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity.  Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

Job Summary: 

Under the Office of Portfolio Management (OPM), the Office of Access and Enrollment (OAE) ensures all CPS students have equal access to high-quality programs that fit their educational needs. OAE manages the admissions process through the GoCPS Application platform for families who are seeking admission to early childhood through high school programs.

The Hotline Support Specialist will report to the OAE Director and will be responsible for the following: 

• Respond to escalated parent and school administrator concerns about kindergarten through high school application issues sent from the public-facing hotline.  .  
• Respond to emails regarding the GoCPS application process from parents, students, schools, and district staff.
• Document all communications with students, school staff, parents, and other GoCPS  stakeholders
• Respond to requests for technical assistance on the GoCPS application.  
• Serve as a liaison between the public-facing hotline and the central OAE
• Document all reports in the appropriate recordkeeping system within 3 business days of receipt.

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