Regional IT Operations Lead

Who are we, and what do we do?
At Corteva Agriscience, you will help us grow what’s next. No matter your role, you will be part of a team that is building the future of agriculture – leading breakthroughs in the innovation and application of science and technology that will better the lives of people all over the world and fuel the progress of humankind.

Corteva Agriscience is looking for an innovative, energetic, and transformational Regional IT Operations Lead to join our Regional Operations team.

The Regional IT Operations Lead is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services. Specific to this role, this includes managing and optimizing IT operations across a defined geographic region. overseeing field services, ensuring effective site management, and leading local IT teams to deliver high-quality IT support and services. This role reports to the Enterprise IT Operations Leader.

The ideal candidate for this position has a proven record of accomplishment of blending strategic planning, operational management, and leadership skills that ensure the efficient functioning of IT systems and services at regional sites. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and having successful experience managing operations and hiring and developing talent. 

How does an Operations Lead work?

• Through Strategic Partnerships: Build and maintain strong and credible relationships across Corteva IT and our strategic partners and vendors.

• Harmonizes Business Needs and IT Strategies: Keeps a secure and differentiating employee or customer experience at the forefront of all they do. Oversees clear business capability definition and ensures alignment to technology products and services are in place to support.

• Enables a High-Quality IT Product Portfolio: Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools.

• Monitors IT Products, Platforms, and Services: Regularly review metrics and health dashboards to assess availability and productivity of the products in their portfolio; proactively identifies services and service levels to manage business-partner expectations.

What are the Operations Lead’s Skills and Behaviors? 

• Technology IQ: Grow in knowledge and understanding of leading and emerging technologies related to their associated technology product families. Participate in industry peer groups to understand industry trends.

• Business IQ: Build an understanding of their business partners and how they fit within Corteva overall; participate in industry peer groups to understand industry trends.  Accountable to share insights through metrics, charts, status reports, to bring visibility into work being done. Communicates regularly, how their actions contribute to the success of the organization. Being accountable to share insights through metrics, charts, status reports, bring visibility into work being done, communicate regularly, share how the work contributes to the success of the organization.

• Stays Curious: Deep understanding of Corteva strategic/operational challenges and determines how to meet current and emerging business needs. Stay aware of new and emerging technologies, and their potential value to Corteva.

• Supports Common Ways of Working: Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders.

• Customer Focused: Strong commitment to delivering high-quality IT services and maintaining customer satisfaction

What are the Operations Lead’s Primary Responsibilities - How will you help us Grow?

• Operational Management: Oversee IT operations and field services for multiple sites within the region, ensuring consistent delivery of IT services and support. Manage IT infrastructure, including hardware, software, and network systems, to ensure they meet operational requirements and performance standards.

• Team Leadership and Development: Lead and manage regional IT teams, including field service technicians, site IT support staff, and other regional IT personnel. Provide coaching, mentorship, and professional development opportunities to team members. Ensure adequate staffing levels and manage scheduling to meet service demands.

• Service Delivery and Quality Assurance: Develop and implement service level agreements (SLAs)