Field Service Tech I

Job Name: Field Service Tech I

General information

Location: Springfield, Nashua, Brockton, MA Date: 14-Aug-2025 Company: Renewal by Andersen Posting City: Northborough, MA Ref #: 9151 Job Category: Field Service Posting City: Springfield, Nashua, Brockton State: MA

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

Renewal by Andersen has an exciting opportunity for a Field Service Technician II to join our team in our Northborough office. The Field Service Technician will provide superior customer service by performing repairs and maintenance service on RbA products.

Responsibilities:

• Service and repair previously installed RbA products.
• Analyzes customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner.
• Keep team member informed as needed of customer interactions and actions taken to resolve service issues.
• Coach, train and mentor Service Techs.
• Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs.
• Provide Signature Service to homeowners and peers.
• Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.
• Other duties as assigned by supervisor.

Qualifications:

• High school degree and valid driver's license with clean driving record.
• Ability to service and repair previously installed windows & doors. Ability to dismantle and reassemble windows, door components, window coverings, and hardware.