Supervisor, AT Clinical Operations

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.

About this role: 

iRhythm is currently seeking an experienced Supervisor, Clinical Operations in our San Francisco or Deerfield office. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! 

Specific job responsibilities include: 

• Will support night shift 
• Responsible for day- to-day staff management
  • Monitor staff performance and provide guidance, support and recognition
  • Assist manager with employee disciplinary process and follow through to resolution
  • Partner with manager in assessing and conducting performance reviews for staff
  • Facilitate the ongoing development of staff to ensure iRhythm’s performance standards are met
  • Responsible for day-to-day production queue management and troubleshooting to ensure departmental and budget goals are achieved
• Administer day-to-day activities of the AT Transmission Service in accordance with established policies to provide high quality monitoring services
• Contribute to the strategic management, planning, and leadership of the company
• Support Clinical Management in the recruitment, screening, interviewing of employee candidates
• Ensure compliance with all state and regulatory agencies
• Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for AT Transmission Services
• Track performance metrics and evaluate process improvements adherence
• Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual
• Provide feedback and consultation for process improvements to ensure programs and services are implemented such that patients receive the highest level of care
• Support Clinical Management in cross functional projects and engagements
• Partner with managers on sales and physician troubleshooting skills development
• Review and make recommendations for the improvement and enhancement of current services and development of new services
• Coordinate with the Clinical training team on continuing education for existing staff and new hires
• Adherence to HIPAA Guidelines and Good Clinical Practices
• As needed, assist in the scanning of AT Transmissions
• Assist with compilation of production records for investigative review and account servicing

About you: 

You are an experienced Supervisor of cardiac technicians who has: 

• 2 years of production supervisory experience
• Knowledge and recognition of EKG rhythms, arrhythmias, and rhythm disturbances
• Strong clinical skills and critical thinking skills
• BSN or BS in a related field or discipline is preferred
• Current IL or CA RN licensure, paramedic license or CCT certification, or ability to be certified within 120 days of hire
• Familiarity with Holter Scanning software and equipment
• Prior experience leading/managing employee development and small teams
• Demonstrated capability in clinical quality assurance processes
• Ability to assess needs, identify problems, explore alternatives, and implement solutions
• Excellent verbal and written communication skills
• Display high level of energy to working under pressure and with tight deadlines
• Must maintain an open mind and be able to adapt in a rapidly changing work environment
• Proven ability to inspire leadership skills in all clinical positions and facilitate a team environment
• Ability to apply theories of group process and group dynamics in a leadership role
• Drive for self-development and professional growth
• Willingness to continue improving leadership skills by attending leadership off-sites and company required leadership training – online modules and/or leadership classes as deemed appropriate by iRhythm
• Must possess excellent customer relations and phone skills
• Must possess excellent organizational abilities and be oriented towards detailed work a