Manager I, Digital Project Management

AVS Digital Project Manager
Location: Fort Worth Texas or Lake Forest California
Travel: Up to 25%

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act swiftly to advance global eye health. We foster an inclusive culture that recognizes your contributions and provides opportunities for career growth like never before. Together, we make a meaningful difference in the lives of our patients and customers.

We are seeking an AVS Digital Project Manager with a strong background in customer-facing IT implementation projects—ideally within the healthcare sector and involving Software as a Service (SaaS) solutions. This role is critical to the successful delivery, integration, and adoption of connected digital solutions for healthcare customers.

You will lead implementation projects with cross-functional teams—including sales engineers, digital architects, clinical application specialists, and technical services—through seamless onboarding and optimization of our SaaS platforms integrated with medical devices. Your primary focus is to drive smooth, timely implementation experiences and ensure satisfaction for both internal stakeholders and healthcare providers such as surgeons, nurses, and technicians. Typical project timelines range from 1 to 3 weeks.

To succeed in this role, you’ll need a strong combination of project-based implementation experience, business acumen, a sales-oriented mindset, and operational execution discipline. This is a strategic, customer-facing role that demands clear communication, adaptability, emotional intelligence, and collaborative leadership.

In this role, a typical day will include:

• Lead onboarding and integration of digital platforms (AVS and future digital health technologies)
• Manage customer-facing implementation projects and ensure technical delivery
• Apply understanding of digital connectivity and clinical workflows to deliver value
• Orchestrate internal teams (Sales, Service, Clinical, IT) to align on implementation goals
• Track project milestones, deliverables, and dependencies
• Facilitate meetings, lead crucial conversations, and ensure alignment across functions
• Maintain and update project documentation, operational checklists, and templates
• Proactively identify risks and ensure timely mitigation
• Leverage project data to generate insights and support continuous improvement
• Participate in operational excellence initiatives and contribute to scalable processes
• Translate business goals and OKRs into actionable implementation plans
• Communicate clearly and consistently across all organizational levels
• Support change management and stakeholder engagement

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs.
• Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience

Preferred requirements:  

• PMP or equivalent certification
• ITIL certification
• Lean Six Sigma (Green Belt or higher)
• Experience with Agile methodologies (Scrum, Kanban, SAFe)
• Operational excellence or business process mapping background
• Experience with connected medical devices or digital health platforms
• Understanding of healthcare regulations and data privacy (HIPAA, GDPR, HITECH, FDA guidelines)

How to Thrive at Alcon:

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

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