Claims Executive, Commercial Lines - Broking (West)

<p>The purpose of this position is a Commercial Claims Executive role working within our Galway Commercial Lines division. The role entails working on commercial accounts with an account director/executive and managing all matters relating to claims.<strong><br/></strong></p><p><strong>Claims Management: </strong></p><p>• Distributing incoming and outgoing mail and correspondence related to claims. </p><p>• Registering and setting up new claims onto the internal system. </p><p>• Reviewing and analysing claim documentation, including policies, medical records, and witness statements. </p><p>• Maintaining accurate and up-to-date claim records, documentation and renewal reports. • Liaise with insurance underwriters, clients, and other relevant parties to gather necessary information for claim processing. </p><p>• Prepare and issue reports to clients regarding claim status and developments. • Provide administrative support, to ensure efficient claim handling. </p><p>• Maintain confidentiality and handle sensitive information with professionalism and discretion.</p><p> • Staying updated on relevant industry regulations, policies, and procedures related to claims administration. Customer Relationship Management: Build long term trusted relationships with customers, through understanding their needs and being a true partner.</p><p> • Enable customers to make informed decisions, through sharing of best advice and knowledge. Build long term trusted relationships with customers, through understanding their needs and being a true partner. </p><p>• Enable customers to make informed decisions, through sharing of best advice and knowledge.</p><p><strong>Customer Service: </strong></p><p>• Provide professional, action-orientated and timely service to our customers, staff and management. </p><p>• Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty. </p><p><strong>Team Collaboration: </strong></p><p>• Work closely with designated Account Directors. • Working as part of a team environment to ensure all customer needs are met. </p><p><strong>Compliance: </strong></p><p>• Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards.</p><p><strong>Requirements:</strong></p><ul> <li>APA Qualified / CIP Preferable<br/></li> <li>Strong attention to detail</li> <li>Ability to work in a team environment</li> <li>Demonstrate good and technical knowledge</li> </ul><p><strong>Person Specification:</strong></p><ul> <li>Previous Open GI Experience<br/></li> <li>Ability to develop relationship with insurers and clients</li> <li>Strong organisational skills</li> </ul>