Retail Ops Analyst, Collection

Minimize credit risk exposure and credit losses by executing established collections procedures. Employ business communication skills and judgment to enforce compliance with contractual payment terms by contacting customers directly. Timely management internal/eternal customer queries for resolution. Accurate and timely management of disconnect and reconnect processes.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed

 

 

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

 

Duration:

• Six Months

 

Compensation:

• Pay Rate: $31.00/hr.

 

Location:

• Houston

 

What you’ll do:

• Specialize in the collection of debt owed to ENGIE EP&G
• Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills.
• Must have exceptional communications skills, as well as listening abilities and problem solving acumen.
• Must have good attention to details.
• Reduce DSO and increase cash flow.
• Be able to handle multiple priorities.
• Ability to handle stressful situations and maintain composure.
• Be backup to analyst when they are out of office.
• Responsible for collection of term fees, returned checks and proper recording of activity.
• Suggest new or changes in collection policy and procedures to enhance customer experience.
• Outbound Collection calls, challenge resolution, customer service issues and be the expert in collection resolution.  Address escalated customer collections issues received from customer care center that are escalated from the analyst. Objective: Get paid.
• Maintain notes of collection activities in billing and collection systems. Assure that tracking of problem accounts are escalated to manager.
• Advise remittance group on proper application of payments as needed and contact customers if necessary for remittance information.
• High volume phone calls to assigned delinquent customers. Responsible for coordination of collection activity with analyst.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due and be the champion of getting paid.
• Make recommendations to Manager on any process improvements that streamline collection activity.
• Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes.
• Need to be proficient in all market rules pertaining to collection procedures and be able to recommend drops of customers who are past due.
• Maintain supporting documentation to support drop decisions when PSC (Public Service Commissions), complaints arise.
• Responsible for meeting/exceeding collections process metrics and quality control to insure high level of on-time payments and professional customer interaction.
• Monthly reports as required by Manager
• Assist with accounting reporting requirements
• Acts as a team member with all ENGIE staff
• Comply with all ENGIE policies and procedures
• Carries out other duties as assigned
• Knowledge of Billing and Collections procedures;
• Excellent written and verbal communication skills;
• Strong attention to detail, goal oriented;
• Ability to prioritize and manage multiple responsibilities;
• Self-motivated without assistance from Manager;
• Proficiency with standard office software packages;

 

What you bring:

• Bachelor’s Degree Accounting or Business or 3 years of energy industry experience in lieu of degree
• Commercial collections experience required
• Salesforce experience preferred but not required
• Preferably 3 years High Volume corporate Collections experience;
• Minimum 5 years business experience

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone. 

 

Unite with us in leading the transformation of the world of energy!  ENGIE is looking for talented and motivated individuals to create the future of energy and customer solutions.  Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future.  Are you up for the challenge?

 

At ENGIE, o