Knowledge Management Solutions Product Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Knowledge Management (KM) Solutions Product Manager is responsible managing and enhancing the firm's KM applications, including but not limited to precedent banks, bespoke KM solutions for practice groups and departments, and the Troutman Pepper Locke intranet. The Product Manager will be responsible for ensuring the effective use and continuous improvement of these applications.

Essential Duties and Responsibilities:

• Manage and optimize KM applications, including precedent banks and the intranet.

• Plan projects related to KM applications from planning and discovery, through implementation, and ultimately to deployment and post-production support.

• Collaborate with legal departments, practice groups, and administrative departments to ensure effective knowledge sharing and utilization.

• Partner with Procurement and Project Management teams as required for projects and KM applications.

• Maintain relationships and partners with third-party professional services for projects and KM applications.

• Implement best practices in legal KM to enhance the firm's capabilities.

• Provide technical support on KM applications.

• Collaborate with the Director of Knowledge Solutions and Knowledge Management attorney(s) to develop and implement training programs to drive user adoption of KM tools and processes.

• Monitor and analyze the performance of KM applications and recommend improvements.

• Develop and maintain product roadmaps, ensuring alignment with business goals and user needs.

• Conduct market research and competitive analysis to identify trends and opportunities for innovation.

• In consultation with the Managing Director of Knowledge Management and the Director of Knowledge Solutions, define and prioritize product features and requirements, working closely with stakeholders to ensure alignment with business objectives.

• Oversee the development and deployment of new features and enhancements, ensuring timely delivery and high-quality outcomes.

• Use data analytics to measure product performance, user engagement, and satisfaction, and make data-driven decisions for continuous improvement.

• Ensure compliance with relevant data privacy and security regulations in the management of KM applications.

Knowledge, Skills, and Abilities:

• Strong technical skills related to KM applications.

• Knowledge of and experience in implementing, project management best practices.

• Self-motivated with a proactive approach to problem-solving and innovation.

• Expert knowledge of the typical workflows and needs of attorneys in the practice.

• Proficiency in KM tools, particularly document management systems, with a preference for iManage.

• Strong knowledge and implementation of taxonomies and information architecture information governance best practices as they relate to the creation, optimization, and management of online knowledge sharing applications.

• Strong communication, presentation, and interpersonal skills.

• Ability to work independently and collaboratively across departments in a fast-paced environment.

• Strong organization and time management skills.

• Ability to handle confidential and sensitive information with the appropriate discretion.

• Commitment to professional development and continuous learning, as well as a passion for KM, technology, innovation, and creative problem solving.

• Familiarity with software development lifecycle (SDLC) and product management frameworks.

• Strong analytical skills and experience with data analytics tools such as Google Analytics, Tableau, or Power BI.

Education and/or Experience: 

• Bachelor’s degree or any combination of experience, education, or training that demonstrates the ability to perform the duties of the position.

• Minimum of five (5) years of proven experience in KM, and practice support, with particular experience and success with databases, intranets, portals, search engines, collaboration tools, and document management systems.

• Experience with user experience (UX) design principles and tools such as Sketch, Figma, or Adobe XD.

• Experience with change management and user adoption strategies.