Senior Software Engineer - CSIT Ops (Customer Service Applications Team)

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Full Stack Engineer to join our diverse, customer-centric technology company and be a part of our growing + expanding CSIT Ops team.

As a key part in CSIT Ops, you will play a key role in bringing both fullstack technical skills and senior leadership to the team, building our set of Customer Service Applications, like Salesforce and ServiceNow apps, for our global enterprise customer base and leading PagerDuty to a best in class function. 

This is an opportunity to solve BIG problems for BIG customers! 

As a Software Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent.

Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world.  

Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data. 

We are thrilled to be a part of Portugal’s flourishing technology network and provide career-making moments at PagerDuty. 

Key Responsibilities:

• From day one, you’ll be designing, coding, testing, and shipping features and libraries that ensure we deliver secure, highly reliable, and scalable solutions to our customers.
• You’ll be involved in mentoring and teaching other engineers, both on your team and across PagerDuty ProdDev.
• Developing architecture patterns that scale across the engineering organization and provide a better user and developer experience.
• Writing unit and integration tests.
• Owning and shepherding projects that our team takes on.
• Creating alignment among various stakeholders about recommended technical solutions.
• Participating in an on-call rotation and triaging/addressing production issues as they arise.

Basic Qualifications:

• 6+ years of development experience overall with strong Technical Leadership executing complex projects.
• Strong knowledge about core parts of frontend engineering (state management, performance, accessibility, styling, infrastructure).
• Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.
• You have the drive to get results without letting anything get in your way and work autonomously when needed with a customer-first mindset and approach.
• You are a confident decision-maker.

Preferred  Qualifications:

• You have a strong track record of building and managing web apps using React and/or similar Frontend frameworks like Angular, Vue.js. Typescript knowledge would be a plus.
• Strong track record experience building secure and scalable backend services with REST API leveraging modern technologies like Kafka, Kubernetes, using SQL and/or NoSQL databases etc. 
• Knowledge or experience with Salesforce Service Cloud, Zendesk, and/or ServiceNow development platforms would be a plus.
• Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDuty’s commitment to diversity & inclusion on our website
• Public cloud engineering on AWS (preferred), Azure, or GCP platforms.
• You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach, and collaborate with the rest of the team to build/test elegant solutions.
• Past experience in a full stack role is a plus.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Lisbon o