ISO General Manager I - Store 5276 -Independence MO

Job Description

Job Description

An ISO General Manager must be committed to inspiring our team, helping our Production Center partners succeed and growing our business with integrity. Professional level sales and management position capable of supporting operations and sales development. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot availability opportunities for production center accounts. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service standards. Position is typically exempt (some positions are paid hourly based on location and on the job training) and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11-hour shifts, including rotating nights and weekends based on customer need, with an hour for lunch. Additional hours may be required based on staffing, location conditions, sales to target, and other business demands. ISO General Managers are required to work a schedule based on the needs of the business.

Primary Responsibilities

· Achieve overall store sales goals and service objectives

· Manage and grow Production Center Customer relationships/sales, including building and holding team accountable to executing account action plans

· Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members

· Ensure execution of all inventory and operational standards

· Coach all Team Members to deliver on customer account expectations

· Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)

· Ability to lead change management

· Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

· Assist the District/Region in other functions upon request

Success Factors

· Friendly communication

· Ability to locate and stock parts

· Safety knowledge and skills

· Ability to execute and train project and product quality recommendations

· Advanced parts look-up and sourcing

· Ability to source from numerous places including special order, FDO, second source, etc.

· Ability to execute and train all store operational processes and procedures

· Ability to execute and train inventory systems and store equipment

· Ability to execute and train POS and Parts lookup systems

· Ability to review and analyze P&L statement

· Ability to recruit, select, hire and develop quality Team Members

· Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager

· Working knowledge of automotive systems preferred

· Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management

· Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)

· Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent

· Ability to review and analyze business reports, such as profit and loss statement (P&L)

· Hold others accountable, inspect work quality and give feedback in a way that is inspiring

· Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets an ISO General Manager up for Success

· 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-pac