POSITION PURPOSE

The Sales & Events Specialist provides support to the sales office with varied tasks in order to help meet and exceed budgeted and booking revenue goals. Tasks range from basic office skills to group detailing and servicing.

ESSENTIAL RESPONSIBILITIES

• Enthusiastically and proactively assist the Director of Sales & Marketing and Sales & Catering Manager in the sale of the Hotel concept to group, corporate, leisure, and catering prospects in a way that best illustrates the identity of the brand as innovative and new
• Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials
• Prepare proposals, contracts, sales kits, and assist in site inspection preparation
• Act as the face of the sales department by answering incoming sales calls, leads, and serving as the lead catcher
• Qualify incoming leads and distribute to the appropriate manager, based on segmentation
• Coordinate and manage Group Housing, Mini Hotels, Group Masters, Posting Masters, Group Projections, ResLinks and mapping throughout Marsha, Opera and Ci/TY
• Manage group room reservations, rooming lists (cut-off dales or extension), attrition projections and room block utilization, billing, special requests, amenities, banquet event orders, audio-visual needs, etc.
• Manage In-House Events Calendar and block space in Ci/TY
• Follows proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management
• Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel
• Coordinate Site Inspection Alerts, Customer Reservations, F&B Needs, Amenities, Welcome Letters, Airport Transportation, etc.
• Coordinate Tradeshow/Sales Blitz/Outside Sales Call details - collateral, amenities, etc.
• E-mail welcome letter to all new Definite bookings within 48 hours to include: cut-off date, reservation method, billing method, deposit due dates, event detail due dates, and Key Contact Information
• Looks for ways to improve processes and enhance sales systems
• Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests
• Assist in logistical support for small group and catering meetings for key clients
• Report generation as needed
• Partner with Operations in providing a customer experience that exceeds the customers expectations
• Be an active part of the property team supporting and developing the desired Azul Hospitality culture
• Drive product quality and a unique guest experience at every opportunity
• Take pride in the overall look and feel of the hotel never walking past something out of place
• Maintain a refreshing attitude focused on positive friendly interactions with guests and staff
• Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
• Be familiar with all company policies and benefits.
• All other duties assigned

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 90 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Hearing, smelling, tasting, and visual ability to observe a