Reverse Branch Operations Manager

POSITION OVERVIEW: 

CMG Financial is hiring for a Reverse Operations Manager who supports the Reverse Mortgage team with operational needs and acts as the primary resource for sales and operations for queries/challenges/scenarios/ etc. The incumbent provides direction and oversight on compliance and production goals while adhering to all corporate and regulatory policies and procedures.

 Would prefer someone in the Central Time Zone 

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Supervises and directs the activities of the loan flow from setup through funding and purchase by investors.
• Reviews reports regularly to determine potential department delays and to ensure the expected level of customer service. Authorizes priority files.
• Participates in the setting of productivity standards.
• Enforces Customer Service Standards.
• Identifies, analyzes and resolves operational problems; monitors and ensures compliance with productivity standards.
• Develops, motivates, counsels and directs area personnel.
• Provides training for Area personnel.
• Ensures accuracy of employee attendance records and authorizes overtime, as necessary.
• Delivers performance reviews with a focus on meeting job expectations, organizational development and career enhancement and development.
• Develops resolutions for inefficiencies by partnering across the board with all key operational managers.
   

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business or finance preferred or 10 years industry experience
• Experience managing reverse operations including set-up, processing, closing, and post-closing.
• Must be self-motivated and have an ability to work independently as well as in a team setting
• Excellent attention to detail
• Experience with Microsoft Word, Excel and email systems
• Ability to work in a fast paced, fluid environment
• Strong communication, interpersonal and organizational skills
• High integrity and confidentiality require

SUPERVISORY RESPONSIBILITIES:

Oversee set-up, processing, closing, and production assistants.

Direct Reports: Potentially processors, closing manager, set-up teams, and production assistants.

PHYSICAL and ENVIRONMENTAL CONDITIONS

Standard office environment, equipment and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.

Base Compensation Information –

CMG pays a competitive base which ranges from $70,000 - $90,000 annually plus a Production Bonus. Factors that affect base salary may include Reverse mortgage experience, overall knowledge, number of years worked in mortgage industry, types of roles performed, computer skills, experience specific to working with mortgage lenders, and education.