Service Pipeline Support

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

We are seeking a detail-oriented and customer-focused Service Pipeline Support to oversee and manage cases where customers or our monitoring software report damage or underperformance of a solar system. This role is responsible for ensuring a seamless resolution by coordinating investigations, scheduling repairs, and maintaining transparent communication with customers throughout the process. The ideal candidate is highly organized, skilled in project management, and dedicated to providing an outstanding customer experience.

Key Responsibilities:

• Serve as the primary point of contact for customers or our monitoring software to report damage or underperformance of a solar system

• Assess incoming cases, initiate investigations, and determine the appropriate resolution path.

• Coordinate with internal teams (engineering, permitting, field service, and customer support) and external vendors to diagnose and address issues.

• Track case progress from initiation to completion, ensuring timely resolution and adherence to service-level agreements.

• Provide regular updates to customers on case status, expected timelines, and next steps.

• Maintain accurate and detailed records of all cases in the company’s CRM or project management system.

• Proactively identify potential delays or roadblocks and implement solutions to keep projects on track.

• Analyze case trends and recommend process improvements to enhance efficiency and customer satisfaction.

• Collaborate with billing or claims departments if warranty or insurance claims are involved.

• Stay informed about industry best practices and advancements in solar technology.

 

Qualifications & Skills:

• High school diploma or equivalent education; Bachelor’s degree preferred or related job experience

• 2+ years of experience in project management, customer service, or a related field (experience in solar or renewable energy is a plus).

• Strong organizational and time-management skills with the ability to prioritize multiple cases simultaneously.

• Excellent communication skills, both verbal and written, with a customer-first approach.

• Proficiency in CRM and project management tools (Salesforce, Zendesk, Monday.com, etc.).

• Ability to collaborate cross-functionally and work effectively with both internal and external stakeholders.

• History of working as a team to accomplish goals and foster a collaborative and supportive environment

• Problem-solving mindset with a proactive approach to identifying and resolving issues.

• Familiarity with solar energy systems and their components is preferred but not required.

• Excellent organizational and time management skills

•  Detail-oriented and enjoys working in a fast-paced environment

PHYSICAL DEMANDS

• Ability to perform normal office duties

• Ability to operate office equipment including computers and determine the accuracy of work

• Ability to interact and participate in meetings

 

Recruiter:

Jacquie Hoffman (jacquie.hoffman@sunrun.com)

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$22.14 to $29.52

Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid