Patient Access Supervisor

Position Summary:

We are seeking an experienced and highly organized Patient Access Supervisor to join our team. The Patient Access Supervisor will oversee daily operations related to patient registration, insurance verification, scheduling, and admissions. The ideal candidate will have a deep understanding of the healthcare revenue cycle, exceptional leadership skills, and a passion for improving patient experiences. This role requires the ability to collaborate with clinical, administrative, and billing teams to streamline processes and ensure regulatory compliance.

Key Responsibilities:

• Supervise patient access staff, including registration, scheduling, and admissions teams.
• Monitor and improve patient access workflows, ensuring timely and accurate registration, insurance verification, and authorizations.
• Provide training, mentorship, and performance evaluations to patient access staff.
• Collaborate with clinical and billing departments to resolve issues related to patient flow, insurance denials, and revenue capture.
• Develop and implement policies and procedures to improve patient access efficiency and compliance.
• Ensure compliance with all federal, state, and organizational regulations regarding patient admissions, insurance, and billing.
• Monitor key performance indicators (KPIs) such as patient wait times, registration accuracy, and billing turnaround times.
• Work closely with IT and other departments to optimize the use of electronic health records (EHR) systems for patient access tasks.
• Handle escalated patient issues and work to resolve complaints or concerns related to access and registration.
• Lead initiatives aimed at improving patient satisfaction and reducing barriers to care.
• Report on patient access metrics and provide data-driven insights to leadership.

Qualifications:

• Experience: 3-5 years of experience in patient access or healthcare administration, with at least 1-2 years in a leadership role.
• Skills:
  • Strong knowledge of patient access services, healthcare revenue cycle, and regulatory requirements.
  • Proficient in electronic health record (EHR) systems and patient management software (e.g., Epic, Cerner).
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to handle sensitive information with a high degree of confidentiality.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities

How to Apply:

Submit your resume and cover letter to [Insert Application Link/Email Address]. Please include "Patient Access Lead – [Your Name]" in the subject line.