Employment Type:

Full time

Shift:

Evening Shift

Description:

Job Title:

Supervisor-Emergency Registration

Employment Type:

Full-time

Shift:

Evening

Location:

Germantown

(SUMMARY) Position Highlights:

• Competitive salary
• Benefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities
• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

• Location: Silver Spring, MD
• Assists Manager and Director of Patient Registration in development and implementation of department objectives and programs. 
• Manage daily operational activities of Patient Registration. Identifies and solves problems and complaints from patients, visitors, and staff within scope of responsibility. 
• Coordinates admitting procedures with activities of other departments. 

Responsibilities:

• Supervises all operational activities for Patient Registration for all shifts in Emergency Center.

• Assists Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives, programs and processes.
• Coordinates admitting procedures with activities of other departments.
• Implements hospital admission policies, through appropriate and accurate registration. Assists in onboarding process for new staff members.
• Performs technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary.
• Other duties, as assigned.

What you will need:

Required:

• High school diploma or equivalent; Associate's Degree, or equivalent experience, preferred.
• Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry.
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities, and adapt to them, as they change frequently; ability to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; ability to manage multiple workplace demands, and, set realistic and obtainable priorities related to such.
• Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow.
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes.
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation.

 Preferred:

• Professional certification through American Association of Healthcare Administrative Management (AAHAM), or National Association of Healthcare Access Management (NAHAM), preferred.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

We were named one of America’s 100 best hospitals

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.  Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and t