Customer Account Solutions Representative

What you’ll do:

This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support. 
    

ESSENTIAL FUNCTIONS: 
A.    Provide product and order management support ensuring customer satisfaction, value and business growth
B.    Collaborate cross functionally to ensure on time delivery of customer order requirements
    C.    Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
    D.    Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
    E.    Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
    F.    Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G.    Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H.    Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I.    Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J.    Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K.    Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L.    Maintain Finese Daily Support
M.    Other duties as assigned

Qualifications:

Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

•No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise

Skills:

Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product