Technical Lead Developer

About Ensunet Technology Group:

Ensunet Technology Group is a world-class provider of IT enterprise architecture solutions, specializing in post-merger integration in the lightning-paced, no-margin-for-error world of M&A. Functioning as a rapid-response tiger team, Ensunet serves global Fortune 500 enterprises, as well as clients in the public, government, and defense sectors.

At Ensunet Technology Group, we believe in the power of technology to transform lives and businesses. Our team is a vibrant tapestry of cultures, backgrounds, and experiences, working together with empathy and respect. We celebrate diversity as it fuels our creativity, enriches our solutions, and drives our success. We're not just building technology; we're building bridges between people, ideas, and possibilities. Together, we thrive, grow, and make a positive impact on the world.

Location: Onsite - Downtown Los Angeles, CA - potential Hybrid

Join Our Team as a Technical Lead/Developer - Salesforce CRM

We are pioneers in utility service innovation, leveraging cutting-edge technology to enhance how our community interacts with essential services. We are seeking a Technical Lead/Developer with a passion for Salesforce to help us maximize its potential within our operations.

Your Role: As the Technical Lead/Developer for Salesforce CRM, you will be at the helm of developing, customizing, and integrating Salesforce within our organizational framework. You will ensure that our CRM not only meets but exceeds the functional requirements while integrating smoothly with our existing systems, such as Oracle Siebel v23. Your expertise will enhance our customer service capabilities and be a cornerstone of our digital transformation efforts.

What You'll Do:

• Develop and Innovate: Code, test, and deploy dynamic Salesforce solutions. Build custom applications and ensure robust integrations with critical external systems, including customer contact centers and online payment gateways.
• Enhance Functionalities: Design and refine functionalities that support complex service request/order management, comprehensive profile management, and detailed engagement tracking across multiple communication channels.
• Collaborative Implementation: Work closely with Solution Architects to implement technical solutions that align with strategic business needs, ensuring seamless migration from Oracle Siebel v23 to Salesforce.
• Optimize and Troubleshoot: After deployment, you will be responsible for optimizing and troubleshooting Salesforce applications to ensure high performance and user satisfaction.
• Document and Educate: Maintain comprehensive documentation of all development processes and configurations. Lead knowledge transfer and training initiatives to empower our staff with the new CRM tools and practices.

Your Contributions:

• System Migration and Integration: Take the lead in migrating CRM functionalities from Oracle Siebel v23 to Salesforce, ensuring data integrity and alignment with the company’s analytical requirements.
• Advanced System Integration: Develop and implement integration pathways that support systems within the department, such as Customer Care and Billing, and other crucial operational platforms.
• Customer Experience Enhancements: Drive the development and implementation of features such as multi-channel customer service options, predictive analytics, and geospatial visualization within Salesforce.

What You'll Bring:

• Salesforce Expertise: Extensive programming experience in Salesforce, including proficiency with Apex, Visualforce, and Salesforce APIs. A deep understanding of integrating Salesforce with Oracle Siebel v23 is highly advantageous.
• Problem-Solving Prowess: Exceptional analytical abilities and a proven track record of delivering high-quality software solutions. Your problem-solving skills are essential for navigating the complexities of integration and customization.
• Educational Background: Bachelor’s degree in Computer Science, Software Development, or a related technical field.
• Sales force Certification