Customer Service Agent (On-site or Hybrid only)

<p dir="ltr">Job title: Customer Service Agent</p><p dir="ltr">Team: Customer Service</p><p dir="ltr">Location: Groningen, NL</p><p dir="ltr">Environment: On-site or Hybrid (minimum 3-days per week in office)</p><p dir="ltr">Timezone: CET</p><p dir="ltr">Language: Our business language is English but you will need fluency in one of the following languages in addition: Dutch, French, German, Italian, or Spanish.</p><p dir="ltr">Weekly working hours: &gt;36 hours per week</p><p><strong><br/><br/></strong></p><p dir="ltr"><strong>Where the journey began…</strong></p><p dir="ltr">From humble beginnings when travelling back in 2014, our co-founders at Parkos embarked on our journey to ensure that the beginning and end of your travel experience are as enjoyable as the actual adventure between!</p><p dir="ltr">We make airport parking a smooth, seamless and efficient process for all travellers using our TravelTech price comparison &amp; booking platform. </p><p dir="ltr">We started off by winning the major airports within the Netherlands and now operate in over 15 different countries and 3 different regions (and counting)! We’ve grown to over 120 Parkie’s and millions of travellers choose Parkos every year!</p><p><strong><br/><br/></strong></p><p dir="ltr"><strong>The team</strong></p><p dir="ltr">Our <strong>Customer Service team</strong> is responsible for keeping our ever-growing Global customer base happy! You are their first point of contact. We ensure that all customers can park their cars safely at hundreds of sites owned and operated by our Global parking partners. This team is full of people that are passionate about helping others and are always happy to go the extra mile to find the best solutions for customers. </p><p dir="ltr">We provide advice on the best choices, taking into account the customer's wishes and the services Parkos offers. You provide information by phone, email, live chat, and social media via our ticketing system Zendesk. <br/><br/></p><p dir="ltr">This is currently a team of 20+ individual agents, 1 Team Lead, 1 Customer Success Specialist, a Workforce Planner, and 1 Quality Support Agent, all under the guidance of our Head of Customer Support. </p><p dir="ltr"><strong><br/></strong></p><p dir="ltr"><strong>What you’ll do</strong></p><ul> <li dir="ltr"><p dir="ltr">Guide customers throughout the customer journey in a timely and empathic manner.</p></li> <li dir="ltr"><p dir="ltr">Offering customers the ultimate parking experience as a hassle-free start to their trip. </p></li> <li dir="ltr"><p dir="ltr">Participate in online correspondence with both customers and parking partners regarding their experience and feedback.</p></li> <li dir="ltr"><p dir="ltr">You love and own all things customer satisfaction and are a natural problem solver.</p></li> <li dir="ltr"><p dir="ltr">You handle customer payments in partnership with the Finance department.</p></li> <li dir="ltr"><p dir="ltr">You act as a go-between for our parking partners and customers.</p></li> <li dir="ltr"><p dir="ltr">Work alongside other Parkos colleagues from our Groningen HQ</p></li> </ul><p dir="ltr"><strong><br/></strong></p><p dir="ltr"><strong>What you’ll bring</strong></p><ul> <li dir="ltr"><p dir="ltr">Fluent spoken and written language skills in both English and at least one other language we support customers in (Dutch, French, German, Italian, or Spanish). </p></li> <li dir="ltr"><p dir="ltr">Experience in international customer service is advantageous.</p></li> <li dir="ltr"><p dir="ltr">Flexible working attitude.</p></li> <li dir="ltr"><p dir="ltr">An occasional ability to work evenings and/or weekends.</p></li> <li dir="ltr"><p dir="ltr">Willing to learn and work in a professional yet dynamic international environment.</p></li> </ul><p><strong><br/></strong></p><p dir="ltr"><strong>What we offer</strong></p><ul> <li dir="ltr"><p dir="ltr"><strong>Flexible working: </strong>We understand that people’s circumstances vary and allow you to decide where you work from. We can support on-site and hybrid work arrangements for this vacancy.</p></li> <li dir="ltr"><p dir="ltr"><strong>Ownership: </strong>Take ownership of your work and have the opportunity to drive lasting change within Parkos.</p></li> <li dir="ltr"><p dir="ltr"><strong>Growth: </strong>We provide the autonomy and personal development support for you to move quickly through the ranks at Parkos - the sky's the limit!</p></li> <li dir="ltr"><p dir="ltr"><strong>Transparency:</strong> We talk about our plans, allow everyone a voice, work together towards common objectives, and share our successes together as a team.</p></li> <li dir="ltr"><p dir="ltr"><strong>Fast-pace:</strong> We love to experiment and try new things quickly. An error is only a mistake when you fail to correct it and we want to reach our destination as swiftly and smoothly as possible!</p></li> </ul><p><strong><br/></strong></p><p dir="ltr"><strong>The road ahead…</strong></p> <ol> <l