Principal, Strategy Implementation, Global Technical Services

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

In the rapidly evolving AI era, the Principal, Strategy Implementation for Global Technical Services (GTS) is a critical role responsible for helping shape the future vision and operational evolution of Palo Alto Networks’ Cortex and Cloud services portfolio. Reporting directly to the VP of Global Technical Services for Cortex & Cloud, this role will help modernize Professional Services and Customer Success frameworks to drive product adoption, technical scalability, operational transformation, and continuous customer value realization.

This role requires a first-principles mindset and the ability to challenge conventional service delivery models by bridging the gap between “Product Shipped” and “Business Value Realized.” The ideal candidate brings a strong blend of strategic thinking, operational rigor, AI-forward innovation, and cross-functional influence to help evolve Technical Services into a scalable, data-driven, AI-enabled organization.

Key Responsibilities

• Act as a catalyst for transformative change, applying strategic thinking to evolve Professional Services and Customer Success into AI-first delivery models.

• Design and build scalable, profitable service offerings for Cortex and Cloud, leveraging AI-powered solutions to assess market opportunities and business viability.

• Modernize service frameworks to align with emerging market trends, competitive dynamics, and the evolving AI landscape within cybersecurity.

• Own the lifecycle of the Cortex and Cloud services portfolio, from concept through global launch, using data-driven insights to guide roadmap priorities and service evolution.

• Develop comprehensive business cases for new Professional Services and Customer Success initiatives, including pricing strategy, operational considerations, and competitive analysis.

• Collaborate proactively with Product and Engineering teams to align the services roadmap with upcoming Cortex and Cloud product releases, ensuring service readiness and continued market relevance.

• Lead end-to-end service introduction initiatives, securing alignment from senior leadership and influencing stakeholders across Product, Engineering, Sales, Marketing, Professional Services, and Customer Success.

• Partner with Product Marketing to develop customer-facing collateral and internal enablement materials that clearly articulate the value proposition of Cortex and Cloud services.

• Establish and monitor key success metrics (KPIs), including customer adoption, Time-to-Value (TTV), scalability, and operational effectiveness, using data-driven insights to continuously optimize service offerings.

• Help drive the evolution of Technical Services from traditional fixed-cost delivery models toward scalable, AI-enabled operational frameworks augmented by strategic human expertise.

Qualifications

Required Qualifications

• 12+ years of experience in strategic orchestration, enterprise program governance, business transformation, or executive advisory roles within high-growth software, cloud, or cybersecurity organizations.

• Minimum 7 years of experience within Professional Services, Customer Success, Technical Services, or post-sales organizations, with demonstrated ownership of large-scale service portfolios, strategic programs,