Customer Experience Analyst

R10083979 Customer Experience Analyst (Open)

Location:

Tulsa, OK - W. 7th St. - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Customer Experience Analyst.

We are looking for you !

• Experience or knowledge in Power BI is desired.

• Fully remote position.

Recruiter:  Neelam Patel  / neelam.patel@airgas.com  /  913.343.5762 CALL/TEXT

The Customer Experience (CX) Analyst is responsible for owning customer experience reporting, analytics, and tools in support of the Division Customer Experience strategy. This role serves as a subject matter expert for CX-related data, reporting, and systems, including HighRadius and Power BI, while driving insights, operational improvements, training, and project execution across Credit, Collections, Customer Service, and Sales.

• Reporting & Data Management: Own the development, maintenance, and enhancement of CX and Credit-related reports and analytical solutions (using tools like Power BI), ensuring data accuracy, consistency, and governance.

• Insight & Collaboration: Partner with CX, Finance, and Sales teams to analyze customer and dispute data, translate findings into actionable insights, and prepare executive-level materials to communicate trends and operational recommendations.

• System & Training Expertise: Act as the HighRadius Super User and subject matter expert, supporting system adoption and troubleshooting while developing and delivering training on CX-related reporting and tools.

• Project Leadership: Lead and support CX-related projects, including process improvements, reporting automation, tool enhancements, and other special initiatives in support of Customer Experience transformation.

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Are you a MATCH?

Required Qualifications:

• Education & Experience: HS Diploma or equivalent is required, along with 3–5+ years of progressive experience in Customer Experience analytics, Credit & Collections analytics, financial/operational reporting, or business/data analytics in a complex, matrixed organization.

• Technical Skills: Advanced proficiency in Excel (pivot tables, formulas, data modeling) and working knowledge of Power BI or similar business intelligence tools. Must be able to learn, own, and act as a Super User for operational systems (e.g., HighRadius).

• Core Competencies: Strong analytical and critical-thinking skills for identifying trends/root causes, and strong written and verbal communication, including the ability to prepare executive-level materials.

• Work Style: Proven ability to work independently, manage multiple projects, and effectively support cross-functional teams (CX, Finance, Sales, etc.) in a fast-paced environment.

Preferred Qualifications:

Bachelor’s degree in Accounting, Finance, Analytics, or an Engineering-related field.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees,