Front Desk Associate

Benefits:

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off

Perks and Benefits:

• Full-time position (Fridays and Saturdays required)
• Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; team bonus
• Merit-based pay increases
• Paid Vacation and holidays
• Complimentary service membership

About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on  providing exceptional service to every customer. We are looking for an eager, honest and ACTIVE front desk manager. 
This position requires:

• Mostly.. a willingness to learn, work hard, and be a part of a team
• Full-time availability (Saturday's required)
• Familiarity and comfort with dogs 
• Sales experience and confidence (membership sales are highly valued!) 
• A passion for dogs and dog health & wellness!
• Reliable transportation 
• Work well as a team member
• Willingness to work in a smoke-free environment 
• Willingness to learn other positions (cross-training)
• Bilingual (not required)

Who We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records - make outgoing phone calls
• Manage customer expectations; Resolve customer concerns
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager 

Compensation: $15.00 - $18.00 per hour