Customer Care-Dealer Support

General information

Career area Insurance Work Location(s) 1450 American Lane, IL Remote? No Ref # 20042 Posted Date 06-06-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.

The Work Itself

Efficiently connect with the caller to acquire pertinent information to resolve GAP and vehicle service contract inquires.  Assist customers with their policy and claim questions and concerns and provide a resolution.  Document customer interactions and decisions made.  Go the extra mile to engage the customer to achieve total customer satisfaction.   Communicate information successfully, keep appropriate parties advised. Follow all internal, state and UDAAP guidelines.  Have a focus on quality.  This is an entry level hybrid role.

The Skills You Bring

•   Associate's degree or Bachelor's degree in business or other related fields is preferred.  
• High school diploma required.
• Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.
•   Enjoy handling phone calls.  
• Good listening, phone and writing skills.
•  Must be reliable and punctual.  
• Ability to follow procedures, multitask and make quick decisions.
•   Type 40 WPM. 
• Typically requires intermedia