Jobs and Careers
TE
Customer Service Manager - Indianapolis, IN
Textron Inc.Indianapolis, United Statesfull_timeVerifiedPosted 16 Sept 2025
About the role
Customer Service Manager - Indianapolis, IN(
Job Number:
336311)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.Description
What you will be doing as a Customer Relations Manager – Aircraft Maintenance:
In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.
Your responsibilities may include (but are not limited to):
- Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
- Service Communication: Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
- Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft
- Service Center Marketing: Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
- Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s