Senior Technical Program Manager

Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life.

Datacenter Infrastructure Data Engineering & Analytics (IDEA) team is a highly collaborative, data-oriented, innovation-centric team that greatly values diversity of thought and ideas and is looking for a Senior Technical Program Manager.

As a team we have a substantial track record of taking on and solving nearly impossible tasks. This ranges from leader focused business intelligence, cross business knowledge maps, to multi-platform automation, all focused around improving the operational health of Microsoft's data centers.  We run lean, obsess about customers, and use an evidence-based approach to decision making.  We are constantly working on new initiatives, impacting customers in a few days, not months, or years.  We are looking for a highly skilled Technical Program Manager that can help us bridge the gap from innovation to long term sustainable process.  You will help us improve our communication & evangelization and coordinate the migration of Proof-of-Concept solutions, into longer term sustainable efforts with our downstream partners and DC focused engineering teams. 

• This role is in Redmond, WA.  

• Relocation support will be provided, and successful candidates are required to relocate or reside within 50 miles of Redmond WA. 

• This role is eligible for hybrid work, up to 50%.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data-focused analysis. Engages in active risk management (proactive and reactive) to identify risks and propose mitigations for risks using data (e.g., telemetry, usage, net satisfaction, customer satisfaction).
• Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas (e.g., product, service) and works with Software and Hardware Engineering to ensure needed telemetry is developed. Deeply understands the return on investment and presents it to key stakeholders.

Product/Service Development:

• Manages governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance, privacy, security, safety, accessibility).
• Contributes to the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas (e.g., product, service) Collaborates with stakeholders to monitor progress and adjust as needed.
• Collaborates with others to track, coordinate, and communicate end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service). Works with others to establish and monitor processes, and helps hold stakeholders accountable for following the established schedule and processes. Helps track and manage dependencies to enable cohesive, connected user scenarios, and to identify potential