HR Shared Services Manager

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

The HR Shared Services Manager is responsible for leading and managing a centralized HR Shared Services team to ensure the efficient delivery of high-quality HR services and support to our associates, leaders, and HR business partners. This role oversees day-to-day operations, ensures compliance with established HR ways of working, and drives continuous improvement in processes and associate experience. You will identify, evaluate, and drive opportunities for AI/automation and optimization and leverage technology and data analytics to streamline workflows, reduce manual tasks, and improve service delivery.

ESSENTIAL FUNCTIONS

• Lead, coach, and develop a team of HR Shared Services professionals.

• Promote a culture of accountability, collaboration, and continuous improvement.

• Manage the delivery of HR services in support of agreed upon service level standards and KPIs.

• Monitor service delivery metrics, KPI’s, and related reporting for quarterly People scorecard.

• Ensure the integrity, confidentiality, and compliance of associate data.

• Collaborate with HR business partners and other departments to resolve complex issues.

• Champion associate self-service initiatives and proactively maintain knowledge base/content.

• Continuously evaluate HR processes and identify areas for automation and standardization.

• Communicate effectively with stakeholders to understand needs and deliver appropriate HR solutions.

• Partner with HR Centers of Excellence to ensure alignment and consistency in HR practices.

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Preferred

• Bachelor's degree in field of relevant academic discipline and applicable professional certification required; master’s degree preferred.

• 5+ years of professional experience in function.

• 3+ years in a managerial or leadership role in HR operations/shared services.

• 3+ years Workday experience.

• Experience with case management/ticketing systems and knowledge bases.

• Experience in process improvement and HR shared services environment.

Skills and Abilities

• Experience using Workday HR Information System (HCM, Payroll, Time off, Time entry, Benefits, Recruiting, etc.).

• Strong analytical skills with attention to detail.

• Able to identify operational trends and/or gaps and provide recommended solutions.

• Must be able to demonstrate a strong ability to effectively manage multiple priorities and tasks simultaneously.

• Excellent use of judgment and decision-making skills, with the ability to manage expectations.

• Committed to confidentiality and appropriate handling of sensitive and confidential employee data.

• Excellent verbal, written, listening and communication skills.

• Strong escalation skills to ensure work is done timely and accurately.

• Strong oversight and management skills to ensure work that is performed across multiple owners is done timely and accurately.

• Proficient in Microsoft Office products.

• Exhibit strong management and leadership skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexua