Jobs and Careers

Technical Customer Service Manager (m/f/d)

Liebherr Group

Germanyfull_timeVerifiedPosted 22 Dec 2023

About the role

Creating passion: your responsibilities

Handling and support of pre- and in-service maintenance in the aviation and rail sectors
Collaboration in the analysis of maintenance equipment, carrying out root cause analyses and initiating improvement measures
Processing and coordinating technical customer enquiries
Evaluation of fault analyses from workshop findings, decisions on possible maintenance measures
Analyzing and interpreting error logs
Order monitoring and coordination of employees in the repair process area
Preparation of cost estimates and validation of diagnostic reports
Analyzing the use of devices in the field and creating forecasts
Material requirements and resource planning for future repair orders
Initiation of necessary improvement measures in coordination with the maintenance manager
Checking and implementing service documentation in the repair shop
Expansion of the repair capability list

Contributing your strengths: your qualifications

Successfully completed studies as an electronics technician (m/f/d) or a comparable course of study
Experience in technical customer service or comparable areas desirable
Experience in the field of electronic components in aviation is an advantage
Experience in electronics troubleshooting and measurement technology desirable
Experience with the customer service software eLIROM an advantage
Ability to work in a team and commitment
Quick comprehension
Confident handling of ERP systems
Knowledge of lean methods
Excellent spoken and written communication skills in German & English
Good knowledge of Microsoft Office applications

Our commitment to you: your benefits

We offer you an exciting and secure job in a globally successful family business.

You can also expect various social benefits from a modern company as well as fair remuneration:

Collegial cooperation and uncomplicated collaboration with colleagues and business partners
Creative freedom for innovative solutions
Individual development and training opportunities
Fair, performance-related remuneration including special payments in line with collective agreements
Good work-life balance - with 30 days' vacation, flexible working hours with the option of mobile working
Various social benefits such as a company pension scheme, company restaurant, travel allowance
Employee benefits & discounts, e.g. for leisure and sports, shopping, refueling and much more

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Julia Wohlhüter.

One Passion. Many Opportunities.

The company

Liebherr-Electronics and Drives GmbH is part of the international Liebherr Group. At two sites, Lindau and Biberach (airfield), the company develops and manufactures high-quality components and systems for the Group as well as for external customers. The fields in which the company is active include electric drive systems, electronics and control technology. In addition, Liebherr-Electronics and Drives GmbH offers its customers an extensive range of services – from development and production to qualification. About a quarter of the approximately 1000 employees work in research and development.