Product Management Director, ServiceNow Platform, Generative UI

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the team:

We are a mission-driven team dedicated to building AI platform solutions that empower our business units (BUs) to innovate at scale. With deep expertise in the ServiceNow platform, we approach every challenge with platform solution thinking: designing reusable, extensible capabilities that BUs can leverage to deliver value faster and more efficiently. Our collaborative, cross-functional environment thrives on open communication, creative problem solving, and a shared commitment to delivering user-centric experiences via the latest AI technologies.

By focusing on solutions that bolster the capabilities of our BUs, we ensure that innovations are not only scalable but also easily inherited by BU customers, driving consistent and impactful outcomes across the organization. We value diversity, continuous learning, and a supportive culture where everyone's voice is heard and professional growth is encouraged. Our team is passionate about making a tangible impact-enabling our company and its customers to stay ahead in a rapidly evolving digital landscape.

The impact You’ll Make:

As the central connector across engineering, design, and business teams, you’ll drive the strategy, execution, and evolution of a high-impact, adaptive user experience on a large-scale platform. From initial launch to enterprise-wide adoption, you’ll lead the charge in delivering intelligent, context-aware experiences that surface the right information and actions at the right time—empowering users while enabling extensibility and efficiency across the organization.

Success in this role will be measured by:

• The adaptive experience is widely adopted and delivers measurable improvements in user productivity and satisfaction.
• Stakeholders view the product as a strategic enabler and see you as a trusted, proactive partner.
• Engineering and design teams consistently receive clear, actionable requirements and context.
• Feedback mechanisms are established, with demonstrable impact on product evolution.
• The capability matures from initial launch to a scalable, extensible platform feature with broad organizational buy-in.

What you’ll do:

• Own the UI Generation Product: Drive the vision, roadmap, and execution for generating dynamic, context-aware UIs within ServiceNow.
• Platform Expertise: Leverage deep knowledge of ServiceNow’s architecture, capabilities, and best practices to inform product decisions.
• Customer Discovery: Gather requirements from internal and external stakeholders to understand pain points and opportunities in current UI workflows.
• Technical Collaboration: Work closely with engineering, UX, and QA teams to define requirements, prioritize features, and ensure high-quality delivery.
• Solution Design: Translate business needs into technical specifications, focusing on scalable, maintainable, and user-friendly UI generation.
• Market Awareness: Stay up-to-date on ServiceNow releases, frameworks, and industry movement to maintain a competitive edge.
• Documentation & Training: Ensure clear documentation and support materials for both technical and non-technical users.

Qualifications

To be successful in this role you have:

• Experience: in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 15+ years of product management experience, ideally the last 8+ years within the ServiceNow suit of products.
• ServiceNow Platform: Deep expertise in ServiceNow platform offerings, ITSM, ITOM, ITBM or other enterprise workflows.
• Technical Acumen: Ability to communicate effectively with engineering about APIs, data models, permissions, and extensibility. Experience with modular UI/component systems is valuable.