Business Applications Analyst

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

 

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

 

Business Applications Analyst

The Business Applications Analyst reports to the Service Delivery Manager – Business Applications and is a key component to the success of AFC Industries. This role will work closely with application owners, business stakeholders, and vendors to ensure systems are effectively supporting business operations. 

 

The ideal candidate will have experience with the Atlassian platform, strong analytical and reporting skills, and the ability to assist with system administration, project coordination, and process improvement initiatives. Experience with Power BI and SaaS-based business applications is highly desirable. 

 

Key Responsibilities 

 

Business Applications Support 

• Support the administration and day-to-day operation of the Atlassian platform, including: 

• Creating and maintaining Jira filters, dashboards, boards, and reports. 

• Assisting users with system utilization and best practices. 

• Supporting workflow improvements and reporting initiatives. 

• Serve as the IT liaison and service coordinator for the following business applications: 

• ClickUp 

• ContractWorks 

• Assist application owners with system configuration, user administration, testing, upgrades, and documentation. 

• Coordinate with vendors and internal stakeholders to resolve issues, implement enhancements, and improve user adoption. 

• Develop and maintain application documentation, procedures, and training materials. 

• Provide end-user support and training across supported applications. 

 

Reporting and Analytics 

• Create reports, dashboards, and metrics to provide visibility into business performance and application utilization. 

• Analyze data and provide actionable insights to business stakeholders. 

• Support reporting initiatives across multiple business systems. 

Project Coordination 

• Support project management activities by coordinating tasks, tracking deliverables, maintaining project documentation, and facilitating communication among stakeholders. 

• Work with cross-functional teams to gather requirements and ensure project objectives ar