Sr. Manager, Product Design

Location: Americas

Hi there!

Zapier’s mission is to make automation work for everyone, make everyone more productive at work, and help teams supercharge their business processes.

We’re looking for a hands-on Senior Manager, Product Design to elevate our UX design practices within our New Products division. Reporting to the Director, Product Design, our ideal candidate is a player-coach that has experience working in fast-paced startup-like environments, leading through uncharted territories where uncertainty fuels innovation. You will be responsible for helping teams shape our New Products solutions - Tables, Interfaces, Chatbots, and Canvas, while advocating for and supporting efforts to unify these products into the wider Zapier Platform. You will have direct management over the Product Design team within New Products, and partner closely with Product and Engineering leadership to shape product strategy and vision.

Why Join Us? Join us at Zapier, where ambiguity breeds innovation, and the unexplored is the canvas for remarkable discoveries. Early days signify endless potential, and challenges are catalysts for extraordinary creations. Here, we're rewriting the norms and shaping the future of user-centric design.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:

About You

• Navigator of Uncertainty: You thrive in uncharted territories, navigating uncertainty with confidence, and fostering a culture where challenges are seen as opportunities for groundbreaking solutions.

• Inspiring Design Thinking: Your design thinking inspires and motivate teams, catalyzing quick implementation, and encouraging users to invest time in exploring products.

• Continuous Growth: With 5-8 years of experience designing digital products, you possess a strong understanding of the product development lifecycle and design thinking processes. You continually seek growth opportunities as a design leader, never straying far from your craft.

• Balancing User Needs and Business Value: You bridge the gap between user goals and business objectives, demonstrating expertise in scaling businesses while creating significant user value.

• Self-Directed and Process-Driven: Systematic and self-directed, you effectively manage workloads, collaborate cross-functionally, and mitigate project risks.

• Master Storyteller and Collaborator: Impactful communication—visual, written, and presentation—is crucial in our 100% remote setup. You thrive on facilitating collaborative sessions and believe that collaboration is key to success.

• Seeker of Feedback: Growth through feedback is ingrained in your design process. You actively seek input early and often, setting ego aside for constructive feedback.

Things You’ll Do

• Strategic Leadership and Performance Management: Provide strategic direction and leadership to the Tables, Interfaces, Chatbots, and Canvas squads, setting clear goals, defining KPIs, and conducting regular evaluations to ensure high-quality work aligns with business objectives and innovation goals.

• Mentorship, Coaching, and Collaboration: Act as a mentor and coach, nurturing the professional growth of team members, while fostering strong working relationships with cross-functional partners to ensure cohesive efforts, alignment of objectives, and successful project execution.

• User-Centered Strategy and Performance Improvement: Drive the creation and execution of user-centered strategies, leveraging insights and experiential learning to shape product development and design decisions, while continuously assessing and improving UX processes and advocating for best practices.