Associate Deputy Commissioner of Technology, Analytics and Digital Transformation

The new address of this position will be 1 Federal Street, Boston, MA 02110 in March 2025.

About the Organization:

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools.

The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.

The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

Under the direction of the Deputy Commissioner, the Associate Deputy Commissioner of Technology, Analytics, and Digital Transformation (“ADC”) oversees the Agency’s technology modernization, digital transformation, and data analytics initiatives. This role leads the implementation and adoption of new technology, ensuring that business processes are streamlined and supported with digital solutions.  The ADC designs roadmaps and sets strategy, provides the senior management team with appropriate data for decision making, and ensures that programmatic objectives are met, The ADC accomplishes these initiatives through a combination of strategic advising, project and personnel management, and data analysis.  

Duties and Responsibilities: (these duties are a general summary and not all inclusive):

• Lead Agency-wide technology and digital transformation initiatives: The ADC drives and supports the Agency’s modernization of technology tools and ensures staff proficiency with related technology skills. This role sets strategy and develops roadmaps.  Reviews current application software and processes to help mitigate technical debt and streamline processes to be more efficient and effective. Evaluates technology trends and develops expertise in areas of emerging technologies in Application and Integration. Provides strategic direction, contract management and vendor oversight on a multi-million dollar Agency-wide digital transformation initiative. Supports vendor reviews, including vetting Application and Integration and SaaS vendors.  Oversees the documentation of workflows, business process, and the c