Manager, Data Center

Job Summary

As a Data Center Manager, you will lead teams operating within high-tech 24/7/365 facilities housing critical infrastructure such as servers, storage devices, telephony systems, and networking equipment. You will oversee the maintenance and inventory of equipment, manage critical outages, and ensure adherence to Service Level Agreements (SLAs) while taking full ownership of monitoring and event management to maintain optimal performance. Additionally, you will focus on physical data center security, implementing and enforcing protocols to safeguard assets and ensure compliance. Through process improvement, you will drive efficiency, enhance reliability, and foster a culture of continuous innovation. Your role also includes facilitating smooth shift turnovers, delivering outstanding customer service, and providing strong leadership for your team members.
This position will be on-site at our Cranberry HQ 4 days per week.

Job Description

• Experience Required: 5 to 10 years data center or IT infrastructure
• Experience Desired: 2 to 3 years people Leadership(managing large team of date center operators);
• Previous experience Interacting with cross functional and global teams.
• Experience Desired: DataDog, Griafana, UC4, OP5
• Experience Required: ServiceNow ticketing software
• Education Desired: Bachelor's Degree in Information Technology, Computer Science or a related field or relevant leadership experience in Data Center / Infrastructure Services
• Certification Desired: Certified Data Center Management Professional (CDCMP), ITIL4
• Experience Required: previous experience with transformational/modernization strategies and change management to support those changes
• Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Manage the daily operations of our 24/7/365 physical data center and support cloud-based infrastructure, ensuring optimal performance, uptime, and reliability.
  To do this, your team will Provide level 1 and 2 support for IT infrastructure and business applications that works with engineering teams to provide monitoring and alerting solutions, triage incidents that come through, and implement run books to help remediate issues.
• Lead and develop a high-performing team of Data Center Professionals by overseeing recruitment, training, and professional growth. Ensure Team Member needs are met efficiently while fostering a culture of continuous improvement and learning.
• Supervise and mentor staff, setting clear performance expectations, conducting reviews, and providing constructive feedback to drive excellence in individual and team performance.
• Ensure data center security, monitoring threats, and maintaining compliance with industry regulations and best practices.
• Manage and maintain data center infrastructure, including Power distribution systems (UPS, generators, PDUs), Environmental controls (HVAC, cooling systems), Physical security systems (access control, surveillance), Fire suppression systems.
• Oversee all aspects of vendor management, serving as the primary point of contact for data center vendors while establishing and maintaining strong supplier relationships. Conduct needs assessments, research, and evaluations to select vendors based on established criteria. Negotiate favorable contracts, ensuring vendors meet their obligations and comply with service level agreements. Manage vendor maintenance activities to uphold operational standards and drive efficiency.
• Engage with industry organizations such as AFCOM and other professional groups to stay informed on emerging trends, best practices, and advancements in data center management. Act as a subject matter expert, contributing insights, fostering collaboration, and driving innovation within the field.
• Be passionate about the quality and quantity of services being provided, and inspire and guide improvement in team processes, technology innovation, and automation.
• Oversee all aspects of the Data Center Colocation partnership, driving efficiency, collaboration, and seamless integration
• Be an IT Service Management Catalyst and ensure Data Center processes are documented and followed.
• Developing and maintaining backup strategies and data center recovery plans to minimize downtime in case of failures.
• Manage and expand data center capacity at all scales, including rack and block additions, white space growth, and new site deployments, to support evolving business needs.