Technical Flex Support Specialist

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions, Inc. is a leading provider of software solutions for public safety agencies nationwide. The MSI Centralized Managed and Support Operations is dedicated to providing high-quality support experiences for mission-critical customers, enabling them to accomplish their mission of keeping our communities safe. We foster a purpose-driven culture where team members feel good about coming to work and contributing to a product that truly matters.

Job Description

 The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution. This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments.  Supporting other MSI products may also be required.  This role requires an adaptable, customer-service-oriented professional who can manage diverse technical challenges, ensuring efficient support delivery and high user satisfaction. 

Qualifications:

• High School Diploma or equivalent.

• 2+ Years of Technical Support experience is required.

• Proven hands-on experience in a dedicated technical support role.

• Strong knowledge of Windows and/or Linux operating systems.

• Experience with troubleshooting both hardware and software.

• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).

• Experience supporting mobile devices (iOS, Android).

• Excellent problem-solving and troubleshooting capabilities.

• Strong verbal and written communication and interpersonal skills.

• Ability to work effectively both independently and within a team environment.

• Ability to manage and prioritize multiple tasks simultaneously.

• Demonstrated commitment to customer service excellence. 

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be able to obtain background clearance as required by government customers.

  Preferred Skills and Experience

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).

• Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).

• Familiarity with remote support tools.

• Knowledge of the ITIL framework.

• Experience with scripting languages (e.g., PowerShell, Python).

• Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud).

• Fluent and experienced with AI-enhanced productivity tools.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $55,000- $60,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma or equivalent.

• 2+ Years of Technical Support experience is required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be able to obtain background clearance as required by government customer

Travel Requirements

Under 10%

Relocation Prov