Senior Analyst, Technical Services

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Senior Analyst, Technical Services participates in the timely review, escalation and/or resolution of software issues to ensure the needs of the organization and the clients are met. The Senior Analyst, Technical Services develops and maintains a professional relationship with the client to promote software engagement through best practice workshops, education, and exceptional client support. The Senior Analyst, Technical Services uses their technical skill to complete complex analysis on issues raised and troubleshoot the root cause for the fastest resolution.

Job Competencies

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

• Document, escalate, and/or resolution of software issues to ensure the needs of the organization and the clients are met.
• Develop and maintain a professional relationship with the client to promote software engagement through best practice workshops, education and exceptional support.
• Serve as an escalated point of contact for the client and oversees the delivery of high level of quality service to ensure satisfaction with our products and services.
• Travel to client sites for software demonstrations.
• Work with the Training and Education Team to provide comprehensive training courses and material to our end users.
• Empower team members to identify process improvements, setting priorities, and implementing best practices.
• Support the implementation of new technology solutions and maintain essential software operations.
• Collaboration with operational owners and leaders to identify new and ongoing software enhancements.
• Use SQL and other technical skills to write queries, complete complex data analysis, data validation, and report creation/validation.
• Maintain high level proficiency with the complex modules with EIQ.

Desired Work Experience

5 to 7 Years

Desired Education

Associates Degree or Equivalent Experience

Other Preferred Knowledge, Skills and Abilities

• CRCR Certification, or other approved job-relevant certification. (Or willingness to obtain within 9 months)

• Associate degree or equivalent work experience.

• Expertise using Ensemble IQ products. Ability to utilize SQL, Microsoft Products, Excel, Access and Canva.

• Experience working with real-time data integration (HL7) or managing daily file intake processes for software solutions.

• Experience working with electronic health record (EHR) systems.

• General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services

• Requires daily interaction with internal and external senior leaders.

• Exceptional organizational and problem-solving skills, time management, and