Commercial Parking Manager - Kansas City MO

Company: Parking Management Company - PMC
Job Title: Commercial Parking Manager
Position Type: Salary
Pay: Salary + Bonus Opportunities

Parking Management Company is currently seeking an experienced Commercial Parking Manager to join our team. If you are a customer service professional looking to advance your career and want to work for a well-established parking services company that values its employees, we encourage you to apply. The ideal candidate should have knowledge of the self-parking industry, including experience in self-parking operations such as surface lots, garage management, and retail parking, as well as valet management. A self-motivated individual with a positive attitude and excellent verbal and written communication skills will fit well in our entrepreneurial environment.
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Commercial Parking Manager Duties:

• Schedule staff according to business forecasts, payroll budget guidelines, and productivity requirements.
• Oversee performance reviews, training, and development of all staff to achieve service quality standards.
• Manage all aspects of self-parking operations, including guest interaction and shift coverage.
• Maintain supplies and inventories on an as-needed basis or at a minimum monthly par.
• Motivate Attendant team members and establish a productive working environment at each location.
• Ensure guest satisfaction and respond to those guests who require follow-up.
• Create awareness of guest satisfaction and the significance of the service impact on guests. Use guest responses as tools for both motivation and accountability.
• Utilize guest satisfaction to create motivational goals within each location.
• Analyze reports and communicate information to staff and appropriate locations.
• Maintain correct procedures for accounting, ticket control, and handling of all parking and financial transactions.
• Implement procedures for the security of monies, guest and team member security, and emergency procedures.
• Respond quickly to guest requests or complaints in a friendly manner, taking appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.
• Work closely with all client departments to ensure groups and special functions are handled smoothly.
• Coordinate training efforts and continually assess the progress of all staff in technical and service excellence skills.

Requirements and Experience:

• Travel: 15-50% (to be determined)
• Proficiency with Microsoft Office (Outlook, PowerPoint, Word, and Excel)
• Minimum 5 years of hospitality, healthcare, or parking industry experience, OR a bachelor’s degree in business administration or a related discipline, AND a minimum of 3 years of experience in sales.
• Exceptional communication skills, both written and verbal.
• Strong team-building skills and the ability to motivate others.
• Team-player mindset and willingness to collaborate.
• Willingness to take responsibility and act independently when necessary.
• Valid in-state driver's license with a clean driving record. Ability to pass PMC's background check.
• Use of personal cell phones may be required for work purposes.
• This list may not be all inclusive

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Available Shifts:
PMC provides flexible scheduling options, accommodating full-time, part-time, and seasonal work. Operating 24/7 allows us to tailor shifts to your availability. Ideal for retired individuals, semi-retired individuals, stay-at-home parents, and college students.
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How to Apply:
If this opportunity resonates with your skills and interests, take the next step and apply today. Fill out our quick mobile-friendly application to initiate the process. We look forward to hearing from you!
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Ready to elevate your experience in valet parking? Click "Apply Now" and let's start a conversation! We're excited to welcome the next member into our PMC family.
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About Parking Management Company (PMC):
PMC is a rapidly growing player in the hospitality industry, specializing in valet parking services for 5-star hot