Retail Learning Coach - The Landmark

Job Title: Retail Learning Coach - The Landmark 

Reports to: Manager, Retail Learning – The Landmark  

Position Overview 

The Retail Learning Coach is responsible for executing and reinforcing Tiffany & Co.'s retail learning strategy at The Landmark. This role partners closely with Commercial Leadership, Client Advisors, Retail Learning- Americas, and cross-functional teams to drive business performance through impactful learning experiences, coaching, and development initiatives. The Retail Learning Coach serves as a key resource in elevating client experience, selling ceremony, product knowledge, and brand behaviors across the Client Advisor population and broader retail team.

The role also supports the unique learning and development needs of The Landmark, ensuring team members deliver a world-class luxury retail and hospitality experience consistent with Tiffany & Co.'s flagship destination strategy.

KEY RESPONSIBILITIES:

Retail Behaviors and Impact on Business

• Understand retail math and the skills, actions, and behaviors that impact key performance indicators.

• Roll out training initiatives based on the needs of the business, as directed by the Retail Learning Manager.

• Monitor and observe daily interactions on the sales floor. Share strengths and opportunities with Commercial Leadership based on Tiffany & Co. knowledge, client experience standards, selling skills, and brand behaviors.

• Ensure brand behaviors are consistently demonstrated on the sales floor, including but not limited to grooming, image, etiquette, and store presentation standards.

• Provide evaluations and post-training assessments to measure effectiveness and demonstrate return on investment. 

• Maintain a strong presence on the sales floor, working alongside Team Managers and Sales teams to support the adoption of desired behaviors, skills, and client experience standards.

• Utilize metrics, KPIs, reports, and business insights to assess learning effectiveness and identify opportunities for continuous improvement.

   

Learning Preparation, Delivery & Application

• Ensure the full execution of the retail learning strategy, including preparation, facilitation, coaching, feedback, reinforcement, and follow-up.

• Partner with the Commercial Leadership Team and the Retail Learning Manager to structure and schedule impactful learning moments that support business priorities and performance objectives.

• Collaborate with Retail Learning- Americas to leverage brand content and facilitate learning programs that support business goals.

• Organize and facilitate engaging onboarding and induction experiences for all new hires, partnering with subject matter experts and store leaders to create an exceptional learning journey.

• Adapt quickly to the evolving needs of the retail environment, adjusting learning approaches as necessary to maximize impact.

Coaching and People Development

• Lead by example and foster a culture of continuous learning, coaching, feedback, and development across The Landmark population...

• Support the successful application of learning initiatives through reinforcement activities, floor observations, feedback, and ongoing coaching aligned to business needs.

• Champion a growth mindset and foster a positive, inclusive, and high-performance learning culture that encourages curiosity, accountability, collaboration, continuous development, in alignment with Tiffany & Co.'s values and service standards.

• Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps, in partnership with Team Managers. 

Required Qualifications

• Minimum 7 years of retail training / coaching experience, preferably within a luxury brand or luxury service environment.

• Advanced organizational and time management skills, with the ability to prioritize multiple initiatives, manage competing deadlines, and execute with accuracy in a fast-paced environment.

• Strong facilitation, presentation, communication, and interpersonal skills.

• Ability to influence and build relationships across all levels of