Salesforce Quote to Order BSA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Portugal

Cloudflare is looking for a Senior Business System Analyst (Salesforce Quote to Order) to join our fast-growing GTM Applications team. In this role, you will work closely with our business stakeholders in Sales, Pricing, Packaging & Finance to deliver a world-class Configure, Price & Quote (CPQ) management experience for our internal users. This role collaborates with Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and demonstrates both existing and new functionality to customer stakeholders.

As a BSA, you will bring a deep understanding of quoting, configuration, and pricing methodologies, best practices in Salesforce CPQ, and experience leading discovery sessions with stakeholders. You will be responsible for designing, developing, and managing our Salesforce Quote to Order processes and configuration.

What You’ll Do:

• Lead discovery sessions with stakeholders to map business processes, prepare flow diagrams, and distill business requirements into actionable solution designs.
• Design, prototype, build, document, and support solutions for the Salesforce CPQ application.
• Lead socialization sessions with stakeholders to communicate solution designs and ensure alignment.
• Collaborate with business partners to help shape functional requirements for quoting, configuration, and pricing.
• Hands-on experience to create and manage Price Rules, Product Rules, Discounting, Product Setup and Configuration, Product Options, Quote Templates, and Advanced Approval Rules, with the ability to design for complex business use cases.
• Administer Salesforce CPQ declarative configuration, settings, and configurations to onboard new products/bundles/SKU and take ownership of NPI in Salesforce CPQ.
• Recommend improvements to systems and processes to increase efficiency and automation.
• Demonstrate leadership and technical expertise by presenting custom solutions based on the Salesforce platform and ecosystem.
• Perform hands-on technical design, solution architecture, prototyping, proof-of-concepts, and CPQ configuration tasks.
• Work closely with business partners in the Sales Ops and Commissions teams to define requirements and ensure that solutions deliver best-in-class results and efficient business processes.
• Manage Sales technology projects and related CPQ impacts: developing requirements, designing functional solutions and prototypes, and testing. Ensure projects are completed on time, within budget, and aligned with scope.
• Create and maintain detailed technical documentation based on design specifications.
• Own functional tasks and deliverables, including: testing, training, reporting, support, and continuous improvement for the Salesforce CPQ application.
• Use and recommend best practices while delivering scalable, high-quality solutions.

Bonus Points:

• Understanding of how Sales data impacts financial systems like Order Management, Billing, and Revenue.
• Understanding of Lead to Cash processes from an end-to-end perspective.
• Familiarity with billing systems such as Stripe, Netsuite, Oracle, etc.
• Understanding of Salesforce Revenue Cloud or expertise in Revenue Lifecycle Management.
• Experience with Agile methodologies or Product-Led Growth (PLG) methodology