Regional Workforce Development Board Manager – Craft Education

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career.

 

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.  

 

At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs.  Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs.  Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

 

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs.  We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.  

 

If you’re looking to join the work-based learning revolution, we’d love to talk with you.  At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development.  We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 308

Pay Range: $73,000.00 - $109,400.00

Job Description

The Regional Workforce Development Board Manager will serve as a primary and field-based point of contact for Workforce Development Boards (WDBs), building strong and lasting relationships and seeking opportunities for expansion. This role will be responsible for onboarding and training new partners, guiding them through product features and best practices to meet their goals effectively. By proactively monitoring partner health metrics and conducting quarterly check-ins, they will identify opportunities to increase satisfaction and use of the platform, as well as grow a related pipeline based on WDBs’ existing relationships and networks. Additionally, they will advocate for partner needs, sharing valuable insights to inform product development and ensuring a consistent, optimal experience across the partner lifecycle.

Primary Responsibilities

• Build and maintain strong, long-lasting relationships with WDBs in their region, serving as their main point of contact and trusted advisor
• Onboard and train new partners, ensuring they understand product features and best practices to meet their goals effectively
• Proactively create reports and monitor customer health metrics and engagement levels, identifying risks and opportunities for improved satisfaction and growth
• Conduct quarterly check-ins with WDBs to discuss progress, gather feedback, align on goals, and identify new areas of opportunity
• Pursue new WDB partnership possibilities, building a robust pipeline to support company growth objectives
• Coordinate introductions and hand offs of WDB training providers, job seekers, and/or employers to the Craft Customer Success team
• Meet in-person with WDBs and prospective partners in region to strengthen ties and increase engagement and opportunities
• Advocate for partner needs internally, providing insights and feedback to influence product development and enhancements.
• Apply best practices and methodologies for success throughout the partner lifecycle, ensuring the partner experience is consistent and optimal across their book of business (BoB)
• Input and maintain pipeline and partner activities, communications, and statuses in CRM software

This job description includes a general representation of job re