Business Operations Analyst

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

Black Rifle Coffee Company is looking for a highly organized, detail-oriented Business Operations Coordinator to serve as the connective tissue across various departments in our business. This individual will play a critical role in tracking key business activities, supporting execution processes, and keeping initiatives moving forward—without owning the final outcomes themselves.

This is a hands-on, dynamic role that requires intellectual curiosity, proactive communication, and the ability to understand and track the mechanics of what drives business performance.

Job Details

Key Responsibilities: 

The role ensures smooth project execution and alignment across teams by tracking progress, maintaining reporting tools, and facilitating cross-functional communication. Core responsibilities include: 

Project Tracking & Updates 

• Gather progress updates from stakeholders, document status, and escalate blockers when necessary. 

Executional Insight 

• Understand underlying processes and systems to support effective task completion. 

Tracker & Dashboard Management 

• Develop and maintain trackers, dashboards, and reports for leadership visibility. 

Gap Monitoring 

• Track performance against revenue targets, identify gaps, and follow up on remediation actions. 

New Item Setup 

• Coordinate and track the accurate setup of new items in systems, collaborating with relevant departments. 

Sample Coordination 

• Manage logistics to ensure correct samples reach the right teams on schedule. 

Cross-functional Liaison 

• Serve as a link between departments to maintain alignment without direct deliverable ownership. 

 

Education and Skill Requirements 

• 4–6 years in business operations, project coordination, or sales support. 

• Strong organizational skills, attention to detail, and proactive follow-up. 

• Proficiency in Excel/Google Sheets and project tracking platforms (Airtable, Asana, Trello, Monday.com). 

• Ability to understand and navigate business processes. 

• Comfortable working across sales, operations, product, and finance teams. 

 

Position Type/Expected Hours of Work/Physical Requirements 

This is a full-time position and may require long hours and may require weekend and nights work per events. 

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.