Non-Medical Counselor III, MOS

This position is contingent on a contract award.

Provides telephonic and chat support to Military One Source (MOS) participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling. Provides consultation and linking to resources to restore healthy and productive functioning and increase resiliency. Receives escalated cases from the Triage counselors. When contractually required, provides support to management and provides critical incident response services. Coaches and mentors less experienced counselors and provide support to special assignments.

• Provides participant intake triage and consultation. Provide non-medical counseling to eligible MOS participants.

• Provides crisis intervention services and linkage to resources for the appropriate level of care, including community resources.

• Real time documentation to meet qualitative and quantitative performance expectations.

• When contractually required, provides telephonic consultation related to Critical Incident Response services, health and wellness presentations, and/or orientations.

• As contractually required, develops and presents at least one monthly webinar.

• When contractually required, processes and coordinates requests for critical incident response services, Drug Free Workplace cases, and management referrals. Manages and tracks compliance for Drug Free Workplace Program participants.

• May provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work life, document translation, and peer-to-peer support.

• Provides precepting to new employees and ongoing peer support to colleagues.

• Acts as point person in absence of supervisor.

• Takes responsibility for own development and stays current on skills, techniques, and licensure requirements needed to better serve members and help Magellan achieve business and operational goals.

• Adheres to all contract requirements such as qualification, performance standards, meetings, trainings, etc as well as compliance with team standard operation procedures and company policies.

• Responsible for maintaining call standards necessary to meet contract Average Speed of Answer (ASA) requirements.

• Responds to customer website chat as needed. Provides follow up to priority cases.

• All other duties as assigned. 

Other Job Requirements

Responsibilities

Master's degree in behavioral health or related field.

Licensure at the independent level.

7+ Years of clinical experience after receiving graduate degree.

Clinical training must include instruction on chemical dependency, mental health, brief, solution focused counseling, and crisis intervention.

Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.

Strong customer service skills required.

Excellent training and listening skills.

Ability to train and mentor new team members to help build a high-performing team.

Ability to assist and provide guidance to fellow team members on priority cases.

Ability to interact effectively at all levels both within the company and with external.

Adjusts well to new situations and changing priorities.

Comfortable with ambiguity and stress while handling a variety of assignments.

Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.

Must be able to multi-task by talking and typing at the same time and by prioritizing multiple demands at once.

General Job Information

Title

Non-Medical Counselor III, MOS

Grade

27

Work Experience - Required

Behavioral Health, Clinical

Work Experience - Preferred

Education - Required

Master's - Behavioral Health

Education - Preferred

License and Certifications - Required

Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, LCSW-C - Licensed Certified Social Worker - Clinical - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care Mgmt, LPC -