Child Support Compliance Coordinator

Status:   Full Time, Non-Exempt

Starting Wage Range:   $33.32/hr. - $36.68/hr.  

Position Open Until Filled - Application Review Date: April 17, 2026

Please submit a Cover Letter and Resume with application

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS

1. Develops and implements a comprehensive training protocol, policies and materials for new subordinate and experienced Agency staff.
2. With the assistance of the Child Support Specialist-Lead, trains new employees.
3. Coordinates and ensures that Agency staff are cross-trained
4. Under the direction of the Child Support Director, establishes staff goals.  Coach and mentor staff to meet goals.
5. Creates, promotes and maintains a positive work environment throughout the Agency. .
6. Continuously evaluates Agency service delivery and makes process improvement recommendations to the Child Support Director as needed.
7. Provides recommendations and feedback to the Child Support Director on Agency staff performance for purposes of annual performance evaluations and periodically throughout the year.
8. Ensures all Agency staff are up to date on required training, internal policies and procedures and Department of Children and Families-Bureau of Child Support policies and bulletins.
9. Organizes, leads, and guides assigned department staff to assist in the completion of scheduled work accurately and on time. Assists staff in solving complex, non-routine problems.
10. Monitors the outcome of work performed by Child Support Specialists, Financial Specialist and Paternity/Establish Specialist. Ensures that work product is accurate and timely.
11. Makes recommendations to the Child Support Director regarding child support caseloads to ensure adherence to pertinent regulations and timelines; recommends case processing improvements to achieve increased efficiencies and effectiveness. 
12. Manages/carries an assigned caseload.  Reviews, researches, and assesses applications received or referrals for child support or medical support orders and enforcement.
13. Drafts, composes, enters and processes legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
14. Conducts investigative activities to locate absent parents.
15. Explains agency role and procedures to clients. Refers clients to other resources, programs and agencies with appropriate.
16. Documents contacts, correspondence and records all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
17. Reviews and interprets financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines. Determines the availability of medical insurance. 
18. Negotiates settlement agreements with parents and attorneys.  Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
19. Prepares necessary legal documents for scheduled Court hearings.  Reviews orders following hearing and prepares income withholding order.
20. Prepares legal documents for interstate enforcement and establishment.  Works with other states, facilitating enforcement and establishment.
21. Attends court hearings, take notes, and testifies if summoned.
22. Maintains the Most Wanted Program and updates and maintains department webpage in accordance with county social media guidelines.
23. Manages the Foster Care caseload for establishment and enforcement.
24. Monitors and enforces child support orders and payment records to ensure compliance of child support guidelines.
25. Communicates with clients, attorneys, employers, and other related persons regarding case concerns via telephone calls or in office.
26. Processes appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
27. Implements and maintains administrative lien process, account seizure and alternative payment pla