Fulfillment Operations Specialist

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

Your role in our Mission
We are seeking a dedicated fulfillment operations specialist who is responsible for overseeing all aspects of our transit smartcard programs.  In this role, You will be responsible for adhering to strict financial controls and standards, working closely with their immediate supervisor, other department managers and directly with the transit authorities to ensure smooth and timely fulfillment of cards. 

Some of Your Responsibilities, Core Duties and Skills will include:

Responsibilities and Core Duties:

• Oversee the daily processing of replacement requests 
• Oversee monthly fulfillment of SmartCard Transit related products 
• Manage Transit Authority Product Offerings and pricing as needed 
• Identify program and application improvements 
• Interact with and resolve pre-tax participant issues 
• Handle and log returns as needed 
• Train (internal and external) audiences pertaining to program guidelines and requirements 
• Support general operations and other department team members to meet mutual goals  
• Process month fulfillment to be completed monthly
• Oversee credit processing and monthly reconciliation 

Skills:

• Able to search for and obtain information utilizing the internet and other available sources 
• Excellent organizational skills and attention to detail 
• Excellent time management skills with a proven ability to meet deadlines 
• Ability to prioritize tasks and to delegate them when appropriate 
• Ability to function well in a high-paced and at times stressful environment 
• Proficient with Microsoft Office Suite or related software 

Experience and Physical Requirements:

Experience:

• Bachelor’s degree, quivalent combination of education and experience will be considered  
• A minimum of two years related experience 
• This position is onsite, 5 days a week

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer  
• Must be able to lift up to 15 pounds at times.  
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.  

Apply now and Vibe with Us!