Bilingual Customer Service Representative

Bilingual Spanish/ English Customer Service Representative

¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?

 

Join our dynamic team at Foundever in Fort Smith, AR where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR 72901. Please note that candidates must reside within commuting distance to our office.

About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Why You Should Join Us

• Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
• Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
• Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities: Clear pathways for career advancement within the company.

What We’re Looking For

• Bilingual Proficiency: Must speak fluent English and Spanish
• Location: Must reside in Fort Smith, AR, or within commuting distance
• Age Requirement: Must be at least 18 years old
• Education: High school diploma or GED equivalent is required
• Experience: Preferred 6 months to 1 year of relevant work experience
• Availability: Must have flexible availability during operating hours
• Customer Service Skills: A professional attitude and strong aptitude for customer service are essential

Key Skills

• Tech-Savvy: Proficient in navigating system tools to search for information and answers
• Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
• Reliability: Dependable and responsible, with a strong commitment to your role
• Critical Thinking: Capable of assessing situations and developing empathetic solutions
• Service Orientation: A personal drive to serve others with compassion and professionalism
• Organizational Skills: Strong organizational abilities to manage tasks effectively
• Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.   

 

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